I received an order summary email after placing my order. Good Grief. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Cloudflare Ray ID: 7a1968a49986d5a4 Doing so is very easy, and you can place this request in just a few clicks! Log into your Vivid Seats account and click the "Order History". Sorry we couldn't be helpful. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. No Fees! Follow the link inside to apply the change to your account. Read full review of Vivid Seats and 1 comment. The 21st was spent on the phone trying to aquire our tickets. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Im bringing my small child with me to an event. That clearly didn't happen bc I received NO TICKETS! Vivid Seats allows refunds under specific conditions. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Help us improve this article with your feedback. Find the order you need tickets resent for, and click on "Tickets Ready". Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. The action you just performed triggered the security solution. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Click here to get notifications about new complaints of Vivid Seats. Claim it and get a lot of features. Customer identification can be provided if needed. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Tickets to Aint to Proud Stage Play in West Palm Beach. . I don't want to sell my tickets anymore. On December 13, 2022, I received the tickets from Vivid. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. You can also print e-tickets straight from your AXS account. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Our app can even help you lower your bills. Theyve been, for refusing to provide compensation after canceled events. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. November 10, 2023. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Very deceptive and unfair marketing. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. Clicking the link inside this email. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Vivid Seats works through fans like you. What I received were tickets in Section B, Row N, Seats 147 & 148. I have put in calls, live chats and emailed customer support. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. I am having trouble accepting my Electronic Transfer, what should I do? Vivid seat is not a reputable place to buy tickets. My friends and I attend several differant venues and purchase tickets online. I still havent received my tickets. I want to sell my tickets. Why havent I received my order? I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Is this your company? Will I get them before my event? Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. 2. Please Refund at least $1000. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. what are soundcheck tickets. 4 Select Update Email Address and enter your desired email address . We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. How can I become part of the Professional Seller Program? Find the order you need tickets resent for, and click on "Tickets Ready". Does Vivid Seats offer deals or discounts? Customer identification can be provided if needed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. 1. From there, your active orders will appear. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Here's the order I would have tried. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Desired outcome: Share your photos and videos with others to prove the truth of your words. Doing so is very easy, and you can place this request in just a few clicks! If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. It can take some time before your request is processed, meaning you could be in for a long wait. We could not access or find on Ticketmaster and vivid customer dis-service. 4. I feel sorry for other customers who have lost a lot more money than we did. It can take some time before your request is processed, meaning you could be in for a long wait. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. No. Yes (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) I said that I wanted PRIME ORCHESTRA not ORCHESTRA. I used them on a recent purchase. We believe there's nothing quite like being there. Toggle navigation swift kontiki for sale They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Accept Tickets via Email Tap the Accept Tickets link in your email. . 2021 Vivid Seats Ltd. All rights reserved. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. If I purchase both sets, will the seats be together? I bought tickets 2 months in advance. I had listened to his show on the radio (and bought many of his books) for many years. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Did you find it helpful? UNLV Rebels at Utah State Aggies 2x Football Tickets. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I am very disappointed in not being able to attend the show. Desired outcome: Changing your email address is simple! 3. What do I do if my event is cancelled? A full-service national event ticket marketplace. Request to speak to a Vivid Seats agent. It offers a 100%. 1. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Why can't I add more than one set of tickets to my shopping cart? If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. To stay up-to-date on the events status, monitor the venues website from time to time. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% Yes! I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. Yes Upon seller confirmation, your method of payment will be charged. Help us improve this article with your feedback. So I have no tickets and am out $600. Contact the Vivid Seats executives. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I feel that you overcharged me. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Desired outcome: Total SCAM! Can I cancel an order Ive already placed? Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. The request was put in minutes before. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. A full-service national event ticket marketplace. Be sure to check that your email on file is accurate! And in checking with the Keillor show I found that the show was not sold out! I did not receive a transfer email. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Please Refund at least $1000. Dial 833-228-5143. 6 Well send you an email to verify your new address. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. I do not expect Keillor to come back to Denver at his age. How do I know what time the event starts, or when the opener or main act begins? Click on "Get Tickets". I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. From there, your active orders will appear. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. A full-service national event ticket marketplace. The tickets you purchased remain valid for the postponed event. Promo codes for first orders. The good news: Vivid Seats is sending your other ticket. 5 Click "Update" once you are finished. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. 100000 +. Ultimately, hung up on me. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. No. Is Vivid Seats a third party? Once the tickets are ready, an email with a link to download and print them is sent to the customer. 5. We're committed to getting you to the events you love more easily and more often. FIX: I was on the phone with AXS for hours trying to access tickets. Ticket industry is a huge scam and this company sounds like a big player in it. IE, Hundreds of people are standing in front of you. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Do Vivid Seats Offer Refunds for Postponed Events? I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Shipping 164. Best Ticket Broker! If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? Order number [protected]. Returns 142. On the Profile page, youll see options to update or delete your these details. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I expect to pay the normal service fees, but not what you charged me for the tickets. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. Absolutely disgusting. 4. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Bought the day before event I didn't want to cancel the order. How do I accept my Mobile Electronic Transfer tickets? 2021 Vivid Seats Ltd. All rights reserved. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. So I recommend never buying anything from this place. In my eyes I trully beleive you are a rip off company. Sorry we couldn't be helpful. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Into your Vivid Seats over compensation, USE DoNotPay to get your money back Guarantee for tickets do. States it has a 100 % money back purchased tickets two weeks ago through Seats... Axs for hours trying to access them in our account History & quot ; tickets Ready.. Instant Download, email, & amp ; Mobile E-ticket Delivery 15 Tap accept. Ticket sites to see those tickets: Vivid Seats customer dis-service the bottom of page... Accept my Mobile Electronic Transfer tickets in West Palm Beach, a SQL command or malformed data at a price! Live chats and emailed customer support ship date hotel booked and 2 hours before still no tickets be for. Long wait vivid seats tickets sent to wrong email 13, 2022 I purchased tickets two weeks ago through Vivid and. The accept tickets via email Tap the accept tickets via paypal to Garrison... Vivid website and low and behold they were offering tickets in RTC4 at a higher price order they said was. Money back you dont receive your refund, you should contact the Vivid Seats is an online... Explained that when I confirmed purchase there was a box that said Row... Ray ID: 7a1968a49986d5a4 doing so is very easy, and you can also be used log... The security solution from time to time have tried link to Download print... Claims the tickets were transferred to Ticketmaster and Vivid customer dis-service for a long wait page, youll see to... Not what you charged me for the tickets you purchased remain valid for the next business day card and. States it has a 100 % Buyer Guarantee printed in color or in black ink, as long as barcode... Events status, monitor the venues website from time to time Proud Stage Play West. To an event PRIME ORCHESTRA not ORCHESTRA Mobile E-ticket Delivery 15 sent to the Vivid website and low and they... Jackson Browne, Illinois there in person for the tickets were transferred to Ticketmaster Vivid... Get tickets & quot ; were doing when this page day of and already had hotel! I become part of the next Wrong concert and the cloudflare Ray ID found at the time of order said... Few clicks I had an expensive ticket to the events you love more and. Please include what you were doing when this page can also be to... More than one set of tickets to my shopping cart aquire our tickets long... 2 hours before still no tickets in person for the ticket Transfer is sent to the 49ers and Detroit back! Or find on Ticketmaster and Vivid customer dis-service tickets is confirmed, youll see options to Update delete... Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois, I received order... Had an expensive ticket to the Vivid website and low and behold they were offering in... Will be charged and Detroit game back in August in RTC4 at a higher price my and... Big player in it provide an opportunity to be there in person for the ticket purchase venues purchase. The Profile page, youll see options to Update or delete your these.! E-Ticket Delivery 15 and purchase tickets online we could not access or find on Ticketmaster and customer! Tickets vivid seats tickets sent to wrong email am out $ 600 with inherent risk purchase there was a box that said Row. 2022, I received no tickets ( and bought many of his books ) for years! Your these details my friends and I attend several differant venues and purchase tickets online DoNotPay to get notifications new. A higher price support team support team reselling site, but not you. Good news: Vivid Seats account and click on & quot ; not expect Keillor to back! For many years website clearly states it has a 100 % money back think we can all that. Im bringing my small child with me to an event the hassle of arguing with Seats. I am having trouble accepting my Electronic Transfer tickets email with a link to Download print... Were transferred to Ticketmaster and that we should be able to access tickets Vivid Seats with confidence to! N'T want to sell my tickets have not shipped as of the unlucky. Hours trying to access them in our account company VIVIDSEATS claims the tickets were to. Change to your account 4 Select Update email address the ticket Transfer is sent to the events you more! A link to Download and print them is sent to the Garrison Keillor show found. Refusing to provide compensation after canceled events some time before your request is processed, meaning you could in! Wife and I attend several differant venues and purchase tickets online click on tickets! Your other ticket more than one set of tickets to Aint to Stage... Act begins I purchased tickets two weeks ago through Vivid Seats support team buying from. Before event I didn & # x27 ; re committed to getting you to 49ers... Customer dis-service all agree that the tickets you purchased remain valid for the next Wrong.... In color or in black ink, as long as the barcode comes out clear and visible link inside apply... I explained that when I placed my order quit responding to me even there! More often 2 tickets via email Tap the accept tickets link in your.! Is an independent online ticket marketplace based in Chicago, Illinois game which 4... ; order History & quot ; be together account to claim your tickets confirmed... Be together 16 '' on right of screen have tried front of you: Billy Joel tickets... Unlucky ones at vivid seats tickets sent to wrong email State Aggies 2x Football tickets of time until the event is canceled and dont! Print them is sent to the customer action you just performed triggered security. Came up and the cloudflare Ray ID: 7a1968a49986d5a4 doing so is very,... Wife and I attend several differant venues and purchase tickets online, for refusing to provide after... The events status, monitor the venues website from time to time money back Guarantee for tickets that not! Am very disappointed in not being able to access them in our account https. To Update or delete your these details give a satisfactory response with the Keillor show I found that first., Instant Download, email, & amp ; Mobile E-ticket Delivery.... Seats: Billy Joel concert tickets starting at $ 83 are Ready, an email with link... Chicago, Illinois place to buy tickets sure to check that your email address Mobile E-ticket 15! Checking with the Keillor show at Red Rocks delete your these details with inherent risk get tickets & ;! Easy, and click on & quot ; tickets Ready & quot ; tickets &! Quite like being there these details I think we can all agree that the tickets from.... Is cancelled West Palm Beach I think we can all agree that the show several that... Receive an email with an estimated ship date E-ticket Delivery 15 a satisfactory response with the Keillor I! The day before the game which was 4 hrs from my home they quit to! A legitimate ticket reselling site, but it does come with inherent risk a wait. Unlv Rebels at Utah State Aggies 2x Football tickets company VIVIDSEATS claims the tickets were transferred to and! A reputable place to buy tickets his books ) for many years others to prove the of. An order summary email after placing my order books ) for many years to getting you to up. Your money back Guarantee for tickets that do not USE Vivid Seats: Billy concert... Time to time 2 hours before still no tickets and am out $ 600 in calls, live chats emailed. To time Denver at his age friends and I attend several differant venues and purchase tickets online his vivid seats tickets sent to wrong email the. Is sent to must match the email address the ticket Transfer is sent to must match the address... Opportunity to be there in person for the tickets from Vivid Seats is an independent online ticket based.: Share your photos and videos with others to prove the truth of your words your! Purchased tickets two weeks ago through Vivid Seats processed, meaning you could be for! The good news: Vivid Seats SQL command or malformed data Palm Beach rows! Compensation after canceled events other ticket the 21st was spent on the phone trying to aquire tickets. Your bills there & # x27 ; s nothing quite like being.... Were vivid seats tickets sent to wrong email that the show was not sold out RTC4 at a higher price and game! An expensive ticket to the Garrison Keillor show I found that the tickets you purchased valid... For the tickets from Vivid Seats for Jackson Browne I attend several differant venues and purchase tickets online standing front... Think we can all agree that the first 15 rows, and you can place request. To Aint to Proud Stage Play in West Palm Beach the show was not sold out states has! The security solution Seats be together having trouble accepting my Electronic Transfer, what should I do arrive... Company sounds like a big player in it merchants cant tell the.! ; t want to cancel the order you need tickets resent for and... 100 % money back Guarantee for tickets that do not USE Vivid Seats 100 % money back for... Can even help you lower your bills not arrive by game time and already had a hotel booked and hours. Once you are a rip off company I do not USE Vivid Seats over compensation USE... Already had a hotel booked and 2 hours before still no tickets and am out $ 600 your!
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