I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. Sangeetha Panugonda how is your Suede finish held up? 3. The colors of quartz countertops are premade. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. I had no idea that this company had supported Mr. Smith credit line for the Silestone. No problem, just let me know when and I would be there. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Avoid placing hot hair tools on the countertop for best results. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Silestone is easy to maintain. Oh Mr. Evatt, we can fix that. We called them and asked what the warranty actually covered. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. 1). It's matte, people. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Hello. While they appear tough, they easily crack when you place a lot of weight on them. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. If your company did not do it, which one did? Small town, and our family is in the house building business too so word gets around. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. I have read lots of mixed reviews regarding the suede finish. Also, it looks whiter to me with the Suede. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. He first said that 1. his mother was ill, 2. his truck was not working, 3. No problem - right? The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. The Senguard seal failed. Funny how some of you so-called pros call it "Matt" finish. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Time and time again, homeowners go through the same disappointment. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. CAN YOU believe it? So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. cracks and chips. Im installing suede for the first time for a client and would love to get feedback. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. I am in Sacramento but if there is no warranty on this product, I do not want it :-). I would like a bonded CSI company. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. Silestone countertop installation costs range from $10 to $30 per square foot. It is composed of 94% quartz. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Counter top material that chips on all edges on regular use. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Suede is the new sensation for your senses. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. With natural stone comes natural variation. We were never given any warranty information on the product. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. In truth, natural stone introduces risk into your home: radon. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Oehmsen..I'm surprised he hasn't returned my call ;-). Every single reputable fabricator will require a waiver acknowledging that. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Guess thats changed with the bad economic times. Tim, I have looked at Dekton. As far as countertops go, its one of the more expensive options. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. A revolutionary matte texture never seen before in surfaces for home. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. I continued to complain and finely they sent two representatives to look at it. Input your search keywords and press Enter. I told them of my difficulties and they told me they had my style in stock. This behavior has been going on for quite some time. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Advantage: Quartz Countertop. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. Why would I sue Mr. Smith..it would cost me more to even file. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Advantage: Granite Countertop. They dont even have a suggestion on how to prevent future chips or cracks. CLARIFICATION: Wow, three different states. Ready to join the 100,000+ homeowners matched with pros? To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. I am just beginning to research all this stuff ! The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. What I can't believe is how bad customer service from Silestone has become. Mr. Evatt was a victim of fraud. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". I've had my matte finish countertops for over 6 months now and I love them. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. Silestone is not heat resistant. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. There are also three texture options: polished, suede, and volcano. Was it a company in AL, TN? How Do You Read A Persian Rug To Tell Its Authentic? Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. I'd stear clear. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Quartz countertops easily resist spills and ultimately stains. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Or give my money back. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. As you said, it has a texture which is not the smooth look I like. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. This looks exactly like our issues. Quartz is one of the most durable materials found in nature. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. EASY FIX--find out who the manufacturer was for my Silestone. We have had granite for 30 years - no cracks, no chips no stains. Other stronger, industrial acids (muriatic acid per example) could damage the material. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? The suede looked dull. With degrees in English and speech communications, Jane Wells started as a journalist. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. And really unknowledgeable field reps. I was having my kitchen remodeled and selected Silestone for my counter. Although some of the install was fine, the bar area was badly mismeasured. Your email address will not be published. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Click here to get notifications about new complaints of Silestone. Some people like the natural look and feel of granite and marble. The matte was ingrained with smudges and dirt. Well that was almost a year ago and the Silestone is still setting loose on the countertop. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Thats why its so important to do your research and know the pros and cons of all your options. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. So I've got a backslash that doesn't connect at the seam across the oven. Stain Resistant. The plan was to fit pieces for the extension which he measured I believe in July 09. Share your photos and videos with others to prove the truth of your words. Daily use and wear will not scratch Silestone. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! Suede. Health concerns emerge. When spills happen, get rid of them immediately. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Your email address will not be published. Unfortunately I do not know any further information about Mr. Smith. I see why the "25 year" warranty is not given until after you have already paid and install completed. Then we went to the warehouse and saw entire slabs in both finishes. I cant find any guidance on their website for the sealers, for the matte. Natural stones emit a gas called radon. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. I think he or someone in his family was sick and 4. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. When I attempted to reach him last week he was hospitalized with a stroke. The micro "bumps" caught dust. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Your countertops have a big job to do. Like any surface, drop any heavy item on another item, and a crack or chip will happen. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. , transmitted, or coarse grain 've had my matte finish countertops for 6. Most stylish surfaces that stand out for their resistance, durability, versatility, and pattern.! Great looking surfaces, place trivets and pads under the hot pots and pans this. 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Continued to complain and finely they sent two representatives to look at it this company had supported Mr. started... Im installing suede for the sealers, for the Silestone plain, veined fine! Mother was ill, 2. his truck was not working, 3, veined, fine grain or! Granite creating dangerous cooking and food preparation surfaces with others to prove the truth of words... And completed ( 4 ) four jobs that i am in Sacramento if... Year '' warranty is not given until after you have already paid and install..
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