I know they must have cabin fever, but so do I. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. WebReport a Complaint. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. DO NOT TOUCH WITH A BARGE POLE!!!!! Housing Ombudsman. Now that winter is here, they never seem to go out. Keep any messages your neighbour sends you and collect evidence if you feel safe to. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. Find out how we combat fake reviews. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Im disabled and I have to fight and fight to get anything from these guys. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. How Do I Stop It? The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. The landlord responded to the resident on 31 December 2020. 19059R. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. complaints within 10 working days at stage one and within 20 working days at stage two. I recommend them to anyone who mentions complaining!! Their accounts of what has happened are summarised below. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. Make a note whenever the problem happens - your records will be useful if you decide to take things further. It responds to. Write as much detail as possible. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. Keep a log of the disturbances, noting the dates, times and types of noises. Draughts coming through windows, mould everywhere and damp which ruins And 10 years for my front door to be fixed properly YES ten years!! Clarion Housing. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. WR1 3ZQ. Some complaints are more complex and require more information to allow us to respond to your issue fully. It said that no further actions were needed in response to the residents specific complaints but it would continue to respond to any day to day reports from her. Call 999 if the crime is still happening or 101 to report a crime later. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Most people dont want their children to make other people miserable. Its FREE for Tenants. There is a whole section of the website dedicated to supporting residents. Registered as a provider of social housing with the Regulator of Social Housing No. info@housing-ombudsman.org.uk. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. If you still think they havent acted as they should, you can go to an ombudsman. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. Aim to respond to your complaint within 10 working days. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. The resident submitted a complaint by email on 26 September 2020. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I wouldnt bother to pay the prices for the housing! The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. statement, it was reasonable that the landlord decided it was not able to process a refund. Is there anything wrong with this page? Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. Normally, Id work at the cafe down the street for a few hours, but thats not an option. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. Your experience can help others make better choices. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us staff needed to continue to deal with concerns over residents breaching lockdown restrictions. Advice for people affected by child abuse. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. Read what we're saying about a range of issues. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. Let us know, Copyright 2023 Citizens Advice. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. We aim to respond to you within 20 working days although if possible, this may be sooner. Report Tenant Harassment Learn how to report harassment to The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. In response, the landlord issued another rent statement to the resident in October 2020. The landlords records show that the resident made consistent reports during September 2018 to August 2019 about neighbours banging on doors and shouting during the night and that this completed the landlords complaints procedure in October 2019. Just raise a case and leave feedback after. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. For information on Domestic Abuse, please see our dedicated page. If we find that your complaint is justified and upheld, then we will explain to you any actions we propose to take to resolve your complaint. When this happens, we want to know about it so that we can put things right. They could remind them to use their inside voices. To complain about a housing association, go to the Housing Ombudsman. Look fairly and honestly at the concerns that you have raised. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. Sanctuary Housing Independent Complaints Group - Countrywide Worse thing we ever did was to part buy a flat from Sanctuary. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. Hopefully, your neighbors feel that way and will make the effort. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. We offer a variety of ways for you to be able to make a payment. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. it would consider appropriate measures to any reports from the resident of banging doors or fumes. The only number that picks up the phone. 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