Calls from outside the UK may cost more. Company No. Are there any postcode restrictions for Next Day Delivery? If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Select "Email" under the "Contact info" tab. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. All child fares are subject to a 1 minimum fare at all times. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Please have a look at our FAQ page for more information. Open Outlook and select File from the top menu bar. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Delayed by at least 15 minutes. These websites and apps arent controlled by us, so were not liable for any errors in their content. In case of problems please contact the relevant third party provider. Please allow up to 5 days for your refund to clear and the money to reach your account. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Select "Add Account" and then input your old email address. you are the card holder), or that you have the right to use the payment card if you dont own it. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. [last] (ex. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Please note you cannot call us to make a booking. 2 views | 334 similar | 0 following. The terms set out in this section, together with any further terms communicated to you via a relevant landing page, web or app modal message, email or other form of written notification, shall apply to the offer (well call each of these a Promo Code Offer). evidence of new address, a new job, redundancy, or prolonged illness of the holder). Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Well give you details of the specific services and the different ticket types available when you book. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Paper Season Tickets are still valid provided they can still be read easily (i.e. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Click here to view the operators that accept the Network Railcard discount. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Trainline publishes the names of its executives on the Trainline site at. You must be aged between26and30years old to buy this Railcard. You can view a list of your saved card details and delete them at any time in your account. You might be given the option to create an account using information from your Facebook, Google or Apple account. ATOC Limited enters into this contract on behalf of the relevant operators. Calls from outside the UK may cost more. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. We will in no circumstances pay or be responsible for any indirect loss. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We show you prices in the currency that we think is the most relevant for you. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. You can travel anytime on weekends and public holidays. We act as an official agent on behalf of the operators. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Average wait. Youre also agreeing that the card you pay with is yours (i.e. There is a $1.10 charge to change your address online. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. The group must travel with at least one of the Railcard holders throughout the journey. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. Discounts apply to services in the Network Railcard area only. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. About us. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Like with everything these days, youll need a password to create your account. But, well let you know before you pay if the price has changed. If you are eligible, well return your money to you via your original payment method, so long as its still valid. You can book tickets for a group of people (passenger/passengers) through our booking service. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. We like to stay relevant, so these Terms and Conditions may change sometime in the future. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Call-back available NO. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Leicestershire, DE12 7DS. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. In all, thetrainline.com uses 2 work email formats. We are not responsible for any loss or damage that is not foreseeable. Under "Contact info," select Email Google Account email . The minimum fare is subject to change during the validity of yourRailcard. 1. One Railcard will be issued and may only be used by the same two people travelling together. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. If you do, you may be subject to an infringement action, or other action we feel is appropriate. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). The Trainline does not provide customer service by email, but does provide it by phone. Answer. 6. Registered address . 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Expand that section and select 'Change date/time' or 'Refund tickets'. Is You can get a photocard for free with us for you to carry with you on your journey. How can I change my personal details if I am an online Railcard customer. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Trainline.com Limited is registered in England and Wales. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. It should have offered to rebook you on another train or given you a refund. For journeys outside of the UK including Eurostar, please contact us by email. Neither you nor we intend any third party to be able to enforce any of these terms. This includes National Rail, London Underground, DLR and London Trams. We'll make the operator's terms and conditions available to you before you pay. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. All child fares are subject to a 1 minimum fare at all times. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Thats one less thing to have to remember! In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. But Trainline, his. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. We know you must have a few but its important you keep it safe and confidential. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. All rights reserved. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Cancelling/refunding your ticket for UK rail products. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. STEP 4: Search for new tickets. One Railcard will be issued for up to two people aged 16 years or over. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. VAT number: 791 7261 06. Please use their contact details to obtain more information from them. Note that this minimum spend amount may be varied from time to time in the offer email you receive. National Rail Enquiries. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. UK next day delivery We use Royal Mail Special Delivery. "A lot of my digital transformation comes from . Find out how to get in touch with Trainline here. Indirect loss Google account email on your device ( your phone or tablet etc relevant operators DLR and London.! 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