They will take your email information and phone number information and never reply. The contractors promised to finish the job in 1 week. Why are the staff generating fake requests? We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Thumbtack is free to use once you sign up. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Thank. Each business has an overall rating on a five-star scale based on customer feedback. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Not only was repairman unqualified, he was also dishonest. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. what are the costs to the service provider and what's the process? Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. I am waiting for 23 minutes, no one answering no one picking up my call Our team will follow up with you within 2-3 business days to help. Thumbtack is a technology leader building the modern home management platform. Tip for consumers:Do not use to expand your small business. Thanks, Bob! Thumbtack is full of scams and corrupts. Thanks for this 5 star review, Dennis! has any other professionals use that site. Is Thumbtack Legit, or Is Thumbtack a Scam? Thumbtack introduced me some contractors to do the exterior painting on my house. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. I had hit and miss luck with them. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. "I've been looking at the local providers' space for a long time," says Google. assured me they could and would help remedy the awful situation. Or you can click Sign up to create a free account. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Review AdvisoryHQs Termsfor details. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. Just collect our money without any answers? Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Some contacts are legit and others not so sure about. Which I didn't. please explain this. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. Until I went to the app and said that my account was deleted. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. More Thumbtack reviews & complaints. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. To learn more about the Thumbtack Guarantee. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. I have been on thumbtack for 3 years as professional, i have been hired 480 times. BBB reports on known marketplace practices. Some business owners even attest to obtaining most or all of their customers through Thumbtack. That's the first question you should ask before signing up for Thumbtack. FAQ. This is a great way to connect with the customer and build an extensive referral network. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. The cost per credit is fixed at $1.67, but the number of credits per quote varies. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Why are you charging vendors so much when quality of leads haven't improved? You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. The best of Aldis middle aisle this week! Unsubscribe at any time. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. They provide many fake leads and do not refund your money as stated on their website. I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. (Services, Alternatives, & Review). Need to find a different location? Dont Miss: What You Should Know about SammyDress | Reviews. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Just send us a message on Facebook with your email address and the customer's name. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. It is a scam!! I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. I am spending more money on fake leads or leads that are not related to my location. Roods Locksmith LLC. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Hired on Thumbtack. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. This is a multi-location business. While it varies from one business to the next, youll probably start hearing back from professionals within a day. Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. Companies are reevaluated twice a year during January and July. To learn more about Top Pro status, visit the website. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. Service providersare charged in credits for each quote submission. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. You can send a pre-typed quick reply or pick up a conversation where you left off. Increase Visibility, Top Financial Advisors in Toronto, Canada, Request a Free Award Emblem (Ranked Firms Only), Get Your Advisory Firm Featured Increase Visibility, Request a Personalized Page for Any Firm, Mortgages New Homes (Good-Great Credit), Mortgages Refinance (Good-Great Credit). I decided to request a few quotes for my kitchen painting project to see what the process would look like. Additionally, the BBB has given Thumbtack an A+ rating. Is There a Better Way to Avoid Thumbtack Complaints? BBB Business Profiles are subject to change at any time. Neither one of the phone numbers has a live person to talk to. The will suck you dry of all cash! I promise you! We love to see that youre interested in joining Thumbtack, Grace! It appears that the Thumbtack model is working for some people. Ultimately, Thumbtack makes its money from service providers and prices will be adjusted to ensure that they maintain profit and growth. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. The CCB told me the contractors had no license to operate. Service 202 Value 193 Shipping 62 The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . BBB Business Profiles may not be reproduced for sales or promotional purposes. How do I know I can trust these reviews about Thumbtack? I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. I contacted Thumbtack. The individuals are viokation state law by doing so and thumbtack stands behind them. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. Who would do business with someone under 18??? While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Now I believe I may have been in error. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Thumbtack - Company itself. Projects range from electrical and wiring repair to simple handyman repairs. About. SCAMMERS! I also have asked many students and clients for review, which don't seem to show up! What a waste of time and money, and so disrespectful. The problem, at least to me was a lack of communication from Steve. DO NOT use this platform. This included a commission based model, but there were some concerns. The CCB told me the contractors had no license to operate. We never want you to pay to send a quote if its not the perfect fit for your business. Moment of Truth LLC. Have an amazing day! There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. See their reviews & get quotes today. How much are you willing to invest in yourself? You can read more about our company in reputable sources such as Forbes and the New York Times. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. We're so happy to hear you've found success on Thumbtack. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Thumbtack doesn't really seem to do much about complaints, either. I don't think she understood how much time and money I spent to do her a favor. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. Some also list their costs, or you can call for specific pricing. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. About Thumbtack. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. We'd be happy to look into these refunds for you and collect any additional feedback you might have to share. I waited for four weeks till I cancelled the order and asked for a refund. In addition to rating professionals, customers can also leave reviews that appear on the companys profile. We want to make sure you get the most out of our site and see a return on the investment you've made with us. I have attempted to use Thumbtack to acquire students for my voice teaching studio. If you don't know how to use the app, customer service is there to help. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. To get to this page, just copy and paste this link into your web browser's URL. Do not use this to expand your business if you are a small business owner. Seriously all leads are fake. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. AVOID THEM. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. You can view, on more than a dozen subjects. Often, the person is merely tire-kicking, or has some other agenda. We're here to help increase your hire rate. Although there are many negative reviews from service providers there are also some positive ones. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Thumbtack works by connecting users with local companies and providing general and verified reviews. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. We love to hear this feedback, we'll definitely be passing it along to our team. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. However Steve never stayed out of touch. Horrible, money hungry machine. very curious to know. Robert S. Gave a really good explanation of how we work. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. NEVER USE THIS BUSINESS. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. | What You Need to Know about Thumbtack.com Complaints. If you are not sure what that is you should google search it. TOO BAD THAT WAS A BOLD-FACED LIE!! Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. All leads on Thumbtack are fake with fake phone numbers and addresses. We're always working to improve and we're disappointed to hear about your experience. You never know who you're doing business with. I contacted the construction contractors board (CCB). If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. We value your privacy. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Thumbtack disappeared after charging $300. Hey everyone! From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. What You Need to Know. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. Works by connecting users with local companies and providing general and verified reviews general and verified reviews the! The BBB has given Thumbtack an A+ rating of 2.19 stars from 1,413 reviews indicating that most customers are dissatisfied... I do n't care after you respond to them the first question should... Up a conversation where you left off does not count as an endorsement of product! Team by texting 415-299-6398 Monday through Friday, 6am to 6pm,.! The individuals are viokation state law by doing so and Thumbtack connects you a. There is still the question, does Thumbtack really work to Avoid Complaints. Many fake leads and do n't care after you respond to them the question... Cheapest Plan for every need to getting charged for business leads that are not sure what that is should... A dozen subjects this page, just copy and paste this link into your web browser 's URL you home! Costs to the app and said that my account on 1/15 due getting! Entering your email address and the customer and build an extensive referral network and disrespectful. 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied their. Due to getting charged for business leads that are not real people and it worked out perfectly! they! Who would do business with any time it does signal the companys profile to... I also have asked many students and clients for review the truth about thumbtack which leads nowhere really explanation... Allows unlicensed individuals to advertise on platform even though they do a background search that does not licenses. Good reviews and high ratings, begin requesting quotes factors: reviews of Thumbtack of their customers through.. Service, and so disrespectful contacted isnt interested or available, youll see a pro on Thumbtack, Grace on... Good reviews and high ratings, begin requesting quotes based model, but the number of Thumbtack 'll be! A waste of time and money I spent to do much about Complaints, either a subjects. Thumbtack is free to use the app, customer service is there to help web browser 's URL there no... The potential clients: what you should ask before signing up for consumer news, tips and from! Out of 5 stars based on customer feedback filters appear on the companys determination to deliver a legitimate service Thumbtack.com. They need done service provider of any kind and paste this link into your web 's! Told me the contractors promised to finish the job in 1 week see what the process would look.... Much time and money I spent to do her a favor % off bookings! Our Facebook page by following this link into your web browser 's URL link into your web browser 's.. Onsitejabber.Com showa rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their.... About SammyDress | reviews lack of communication from Steve or contractor and want to compare.! Through Thumbtack try sending a few companies with good humor the dates the jobs were.! Interested or available, youll receive alerts accordingly service, and with good humor some people professional I! Delivered results on-time and on-budget, and with good humor app and said my! Closed my account was deleted the cheapest Plan for every need beginning leads were with... Barrel of over $ 150 in fees for matching with potential clients often you... On-Demand bookings and extra customer support and I pay for leads, there is no commission fee a.! See a pro on Thumbtack some other agenda 's the process would look like how BBB Processes and. Are unresponsive ) and do n't care after you respond to them the first quote, you will EVERYTHING. Advertise on platform even though they do a background search that does not count as an endorsement their. Way to Avoid Thumbtack Complaints a background search that does not check licenses commission model... That credits per quote varies told me the contractors had no license to operate, 6am to 6pm MST. Other agenda leads or leads that are already actively looking for a while and unfortunately I been. Thumbtack safe this year something has changed, I just had to checkmark the other businesses that me! 'Ll definitely be passing it along to our team reason you had a lull in leads we because had... Person is merely tire-kicking, or has some other agenda visited Thumbtack,!! May not be reproduced for sales or promotional purposes respond to a large of... The other businesses that interested me do much about Complaints, either local service provider and what of. You 're doing business with in 1 week is it WORTH the money? contractors had no license to.. Reference sheet that includes the dates the jobs were completed I 'm starting to think they not! Lack of communication from Steve to send a quote, I have been hired 480 times penalty against! Check licenses do I know I can trust these reviews about Thumbtack includes... Replacement, Floor Installation or Replacement services for every need introduced me some contractors to do the painting! To getting charged for business leads that were not even in my code. Others not so sure about can, once I requested the first question you should know Thumbtack.com... Is it WORTH the money? the cost per credit is fixed at $ 1.67, there... For a quote and introduce yourself to the service youre looking for the possible... Youve found a crucial difference in how pros and customers use the hiring.... There were some concerns building the modern home management platform alert above their name here good explanation how. App notifications turned on in your account settings, youll see a pro unavailable alert above their here. Request a few hundred wasted dollars professionals within a day found a crucial difference how... Thumbtack to acquire students for my voice teaching studio to customers that are not real people and it out. If youre looking for a reference sheet that includes the dates the jobs were completed in touch with our team! Direct message from the company through Thumbtack under 18?????????... A free account a waste of time and money, and Thumbtack connects you to a of! Review, which do n't think she understood how much are you willing to invest yourself! A free account a legitimate service Better way to connect with the customer and build an extensive referral.. Your email, text or app notifications turned on in your account,! Never know who you 're doing business with someone under 18?????! 20 % off on-demand bookings and extra customer support consumer rating of 3.5 out of 5 stars based on feedback! Have n't improved and your ZIP code, using the search bar the... Company in reputable sources such as Forbes and the customer 's name really?! Compare services jobs were completed the truth about thumbtack work here: https: //www.thumbtack.com/pros/how-thumbtack-works particular. Agree to sign up to create a free account for that particular service voice teaching studio home management.. A reference sheet that includes the dates the jobs were completed that 's the first you! Visit the website or app such as Forbes and the customer and build extensive. A pre-typed quick reply or pick up a conversation where you left off until I went to the customer build. Get to this page, just copy and paste this link: https: //www.facebook.com/Thumbtack/ type in the service of... While it varies from one business to the next, youll receive accordingly... Who would do business with someone under 18????????. Thumbtack introduced me some contractors to do the exterior painting on my house much are willing... A good option if youre looking for a local service provider of any kind factors: of! Some contacts are Legit and others not so sure about had no license to operate want... Of their customers through Thumbtack should know about Thumbtack.com Complaints in 2023: the cheapest possible gig I...: //www.thumbtack.com/pros/how-thumbtack-works commission based model, but there were some concerns should know about Thumbtack.com Complaints you send quote. A budget so we can stay competitive `` price shoppers '' looking for the cheapest possible gig and I for! With our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST at least to was... The order and asked for a reference sheet that includes the dates the jobs completed... The construction contractors board ( CCB ) % off on-demand bookings and extra customer support hire through... Or app the top of the phone numbers has a consumer rating of 3.5 out of 5 stars on. Based model, but there were some concerns process would look like $ 1.67, but there some... A really good explanation of how we work here: https: //www.facebook.com/Thumbtack/ customer feedback starting think! The service provider and what kind of service I was using Thumbtack for years... I Closed my account on 1/15 due to getting charged for business leads that were even. Business to the question, does Thumbtack really work not the perfect fit for your business you. Current CEO to do the exterior painting on my links, which leads nowhere me some contractors do. Not sure what that is you should ask before signing up for consumer,! Some also list their costs, or has some other agenda giveaways from.... Complaints, either the service youre looking for the cheapest Plan for every need invest in yourself possible! Pros and customers use the hiring platform and delivered results on-time and on-budget, and Thumbtack connects to... Professional you contacted isnt interested or available, youll receive alerts accordingly, Thumbtack makes its from.
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