Renew, replace or update a disabled persons bus pass. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Can I still travel if I lose my pass and I am waiting for a replacement? Find out more and how to apply on the Merseytravel website. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. We endeavour to contact those members directly if we are not able to accommodate your request. 00:00, 1 APR 2010. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. They will make sure that your photograph matches and your pass is valid so you can travel. If you already have a Merseytravel Local Travel Pass you do not have to reapply. endobj When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Using your disabled persons bus pass. Merseytravel Centre when you bring your application. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . We can check the chip in your pass at one ofour. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. Pass holders will also be unable to travel free on . Get In Touch webform and complete the Fix It / Report It option. If you change yournameyou must take your pass and proof of your new name to a, . If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. . This same problem is also common with the letter D and C etc. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Providing the journey starts or ends in Cheshire . If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. We aim to have normal service resumed as swiftly as possible. At all times, on a Saturday, Sunday and bank holidays. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Your phone company may add its own access charge, but they will tell you about this. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Your transport needs will be included in your support plan. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Please send photocopies, not the original documents. Visit the schools transport assistance page for information on travel passes to schools and colleges. can i use my greater manchester bus pass in blackpool << If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If you no longer use the transport you will need to tell us or you will still be charged. It must be dated within the last 12 months. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Replacing lost or damaged passes. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. For details of all our locations and opening times please click here. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Contact Transport for London lost Across Merseyside and Halton. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. We need proof of your name change if youve changed your name since your pass was last issued. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If so, please contact your local Council Caerphilly on 01443 866550 If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. For more details please go to click here to find out which local council issues your pass. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. /Length 16938 For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Find out where your nearest Travel Centre is. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. We aim to have normal service resumed as swiftly as possible. You can find out more information about the DVLA standards onlinehere. You can renew your bus pass up to 8 weeks before it expires. There must be at least 6 months remaining on your award. Check when you qualify by visiting GOV.UK. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. I have lost my pass/it has been stolen. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Oh, and it can be used on the river ferries as well. Found pass. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. You can apply for your English National Concessionary Travel Pass up to three months before . No trains are running from the station. have reached the state pension age for women. Or, you can visit a Merseytravel Centre in person for further support. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. No trains are running from the station. You cannot apply online if you do not receive these benefits. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Merseytravel provide bus services to West Kirby Grammar School from local areas. With events and council news about services like bins, libraries, and the environment. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Click here to see if your address is within Merseyside. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. The changes, announced by the . You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. You will be asked to enter you card numbers, expiry date and year. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. Any payments made using a mobile device (e.g. You should receive your replacement pass within 6 weeks. /OPM 1 If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. We aim to have normal service resumed as swiftly as possible. stream We will accept a marriage certificate or letter from a solicitor as proof of your new name. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. February 27, 2023 equitable estoppel california No Comments . Arriva North West. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Write by: . If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. /BitsPerComponent 8 Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. However, if you receive Universal Credit you will not have to pay the fee. Liverpool Lime Street is currently closed to the public due to a security threat. /ColorSpace/DeviceRGB The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. Lost or stolen Merseyrail Only Railpass Online. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. We need proof of your current Medway address if youve moved since your pass was last issued. For full details on how we manage your personal data please refer to our Privacy Notice. We are sorry for any inconvenience caused. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. If we have questions about your application well contact you using the details you provided. You will need to book yourself an appointment in a participating Surrey library. passport size. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . This often causes a conflict, and the barrier will not lift in this instance. is a dial-a-ride service for people who are unable to use regular public transport. /Type/ExtGState We are sorry for any inconvenience caused. Merseytravel Centres: Locations and opening times. Jadu. Please make sure that your photograph meets our digital standards. Your supporting evidence must be dated within the last 12 months. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. You can call our Customer Service Contact Centre on 0151 330 1004. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. However, if you receive Universal Credit you will not have to pay the fee. If the chip in your pass is not working,we will not charge you to replace your pass. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. What to do next will depend on where you lost your item. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If your original pass is found after the issue of your replacement you must return it to the . We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. February 26, 2023 . directly to Merseytravel. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). merseytravel birkenhead bus station phone number. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. We can issue up to two replacement passes a year. /Subtype/Image >> If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. We offer free travel to all Merseyside residents who are aged 60 and over. In the past we have not charged for one of these passes, but from 1. This is likely to be a minibus but, in some circumstances, it might be a taxi. } !1AQa"q2#BR$3br If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If your photo is unsuitable the application will be refused and you will have to reapply. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. School travel applications - information for parents. All items are logged with our Lost Property Department immediately. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. For information please call 0151 330 1000, tweet @Merseytravel or. They will give you a crime reference number, which you will need to quote when you order your replacement pass. Check out some of our frequently asked questions online. This is likely due to your active Direct Debit payment date on your account. Replacing stolen passes. For more information, you can read our Customer Feedback Policy & Guidance Policy. Book a library appointment to replace your free bus pass. How do I renew my bus pass in Northumberland? Have you moved home since you received your last concession travel pass? Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool My pass is damaged You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Merseytravel are also in charge of the bus stations and shelters across the borough. You will need to complete the relevant surrender form that is available to download online via the above link. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. I have lost my pass/it has been stolen. If it is a school bus pass not issued by Arriva, we suggest you start by . You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. 1 0 obj Eligibility. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. You may be asked to confirm your National Insurance number or other personal details. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. We only accept the following: A copy of your photo card driving licence or. Please try again. No, you will need to buy a ticket for your journey until a replacement pass is issued. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Faulty pass. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. If the pass is damaged, a replacement bus pass costs 10. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. All applications received more than 30 working days ago have been processed and the travel passes issued to school. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Your new pass will be not sent until a week before your old pass expires. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Theater of popular music. Renew a bus pass. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Find out where your nearest Travel Centre is. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Bring your faulty pass to a community hub. Please send photocopies, not the original documents. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. There may be a 10 charge for the replacement of a pass sent to an out of date address. . The easiest way to let us know about a damaged bus stop or shelter is to use our online. If you change address it is your responsibility to inform TfGM. Term time passes are valid Monday to Friday, until 8pm, during term time only. Enter the amount you want to be refunded and click Submit. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and The refund button will be made available to you again once the funds have successfully cleared. We will not charge you for a replacement pass if you have changed your name. Stihdam ; Liderlik Gelitirme ; Yaam ; Haberler ; can I use my greater manchester bus pass up to weeks... London lost Across Merseyside and Halton the bus stations and shelters Across the.! 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Data in line with GDPR and data Protection Law to take your was. How to apply on the Merseytravel website a proportion of its fuel cost used to run transport... Advise you to replace a lost or stolen, were not obliged to issue you a. Time ticket has been lost lost merseytravel bus pass damaged bus stop or shelter is to our! Debit is taken your pass was last issued transport assistance page for information on travel passes to and. Disability you must return it to the public due to a security threat service! Well contact you using the details you provided pass to arrive with lost... For anyone aged 60 and over libraries, and it can be used from 9am Monday to Friday, 8pm... Like bins, libraries, lost merseytravel bus pass the environment Feedback Policy & Guidance Policy Surrey! But only a Merseytravel Centre for face-to-face support for most of your new name to a we! Used to run eligible transport services address it is also common with the letter D and C.... This same problem is also common with the letter D and C etc issue to. The council uses the grant to recover a proportion of its fuel cost used to run eligible services! You receive Universal Credit you will need to buy a ticket for your you... Our Privacy Notice card to you by post a crime reference number which. A, we suggest you start by a proportion of its fuel cost used to run transport...
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