In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. The other on site activists were less than impressive as well. YouTubes privacy policy is available here and YouTubes terms of service is available here. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. This place is so out dated and overpriced. Contact us at Great Wolf Lodge and a representative will respond to you shortly. We recently went to GWL for a mini family getaway-- and it was our first experience. Purchase your Day Pass here. Upon check-out any unused funds will be credited back to your account. If you would prefer to make a reservation over the phone, please call 800.605.9653. "It's going to be six or seven. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. What is included with the cost of the suites? It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. The incidental hold is $100 per night. Great Wolf Lodge plans to reopen on April 2. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. There may be fees associated with the replacement of RFID wristbands. Am I able to charge things back to my room? We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Does the resort have on-site restaurants? Pleasecontact the lodge to speak with a Food and Beverage Management team member. We also discourage use of the hot tubs. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Please view our terms and conditionsfor detailed information on our cancellation policy. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. . No bowling. Waterslides and our elevated attractions are not wheelchair accessible. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. "He had a really good birthday," Walker said. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Can we bring our own puddle jumpers/life jacket? When setting up a reservation online, we require the number of children under 2 to be listed. Coast Guard approved life jackets are available on a first come, first serve basis. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. We will not accept cash at check-in or any outlets. Yes! We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. COVID-19 continues to make headlines as the virus keeps people across the world indoors. to speak with a Food and Beverage Management team member. Once aware, we corrected the system error and began the process to secure refunds for these charges. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. We would be happy to discuss allergen-free alternatives in advance. Cmo puedo avisar al resort? They cannot be used for packages or any onsite charges. Having now seen them (but not rented), we would NOT rent one in the future. Or simply let your recipient decide how to use the denomination you select. The day before your arrival you will receive an email invitation to complete your online check-in. Dont even get me started on the arcade. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. Both were great and service was good. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Book your resort stay, today. Suite style preference must be booked at time of reservation. Yes, there are long waits for the restaurants at peak times. Does Great Wolf Lodge offer birthday party packages? Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Walker tried and failed to get a refund; getting all kinds of conflicting stories. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. The gathering limit will also be rescinded on this date. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. This place is not worth all the money you spend to get a room and book activities for your kids. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. Cookie Settings/Do Not Sell My Personal Information. The pizza from the other restaurant was good. See the official terms and conditions for details on requirements and exclusions. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Please check with the front desk about pricing and availability. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. What is the minimum age requirement to confirm a reservation? We will definitely return as our children truly enjoyed it. Please note that inflatable toys are not allowed in the water park. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Country Inn & Suites by Radisson, Traverse City, MI. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. The resort will close on Sunday, March 15 at 2 p.m. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Are there chairs (aside from cabanas) to leave our belongings? At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. The rate also includes parking, and access to all events. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Carpets are old and dirty. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. How secure is the web site when I'm booking online? However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. Is there a need for sunscreen? Guests are permitted to bring their own life jackets. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Please have a look at all dining options here. Guests will be contacted prior to their visit to verify arrangements. Bonus Deals can only be used on bookings directly through greatwolf.com. Points are calculated based on the final folio, and are posted after completing your stay. Swim caps are allowed. Stop by the front desk to let us know you're here and pick up your water park wrist bands. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. I have brought my kids to this location many times in the past and they love it. Can we request a balcony or patio during the reservation process? The room was clean with modern, full kitchen comfy bed and so much space to play. 2023 Advance Local Media LLC. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. At this time we offer deals on rooms. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. Our resort does not have a fitness center. ", Elizabeth warns "Beware of double charges.". (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. She cancelled the reservation and issued my refund. We have specially trained chefs that can offer a variety of special items for your family to enjoy. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. It refunded many customers, but some fell through the cracks. Can I bring food or beverages from home or an outside restaurant into the water park? Local calls are included in your stay. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. You want to play MagicQuest? Points can be redeemed when bookingthe room portion of a future stay. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. The majority of our water park is indoors. Sower heads and controls are not at all kid friendly. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. There are also lockers available in the water park for guest use. For the safety of our guests, we have to limit the number of people that occupy a suite. Love DD. We contract with a company that independently audits lifeguard performance and vigilance. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Points for two-night stays expire 15 months from the checkout date on which they were earned. I took the kids again in Sept 2020, after lock down began. Great Wolf Lodge offers a full spectrum of dining options for your family. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I took the kids again in Sept 2020, after lock down began. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Larger items, such as luggage, will need to be kept in your suite or vehicle. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. There was a line to wait in order to get into the arcade due to covid capacity limits. 2023 CBS Broadcasting Inc. All Rights Reserved. Stop what you are doing and book a trip right now! We do have a locker room with small lockers available for your use. Are there any water park restrictions if I am pregnant? Our retail stores have swim diapers available for a nominal fee. Besides water park admission, what other uses does my RFID wristband have? There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. Most games are $1.20 just to play. Will my suite be pre-assigned prior to my stay? Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. If all of this sounds like pure hell to you, dont go. 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