I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. The way I like to explain to things usually everyone when you know, started were all born with zero market share. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. And so this is what I mean when I say you cant influence that. Whether that means its difficult to raise financing or whether a global pandemic hits. To ensure that you're up for the . And then the second thing is just that you learn by doing. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. We were looking a lot at the input metrics. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. Its a very important part of what we do. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Theme: We are one team. So what does it mean to be a world-class CFO? And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. You can find more episodes of this podcast on our website www.gsb.stanford.edu. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. I think that was important. Thats what we were focused on. Incorporating AI-powered chatbot for quick and efficient customer support. In such a situation, I would first gather the required data to understand the root cause. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. So thats still a big part of the journey for us right now. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. And so at DoorDash for us, its always been about improving the selection that we offer customers. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. Its only three questions. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Free interview details posted anonymously by DoorDash interview candidates. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. What was going through your mind when you said that to your teacher? Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. Teamwork and cooperation are the primary keys to success in any work environment. We have two products that will continue to grow both in terms of directions and magnitude. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. DoorDash turned a profit in certain cities. With that, will now turn to student Q&A, I believe that Jenna is up first. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. And the way we do that is really with two types of products. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Thank you again for joining us. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. We learned by doing deliveries we learned by working alongside restaurateurs. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. What could go wrong? Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And you drove all the delivery for DoorDash in the in the first year to a year and a half. Jenna: And what other industries or verticals? The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. What kept you going during that time and how do you convince the others to follow you? During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. It's a big banner which has the 12 values organized into 4 themes -. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. Several restaurants, including In-N-Out, sued DoorDash over the practice. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. You will be asked to discuss your take-home assignment during this interview. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. Tony Xu: I dont know if its taught anymore. Anybody done these? This interview was conducted by me, Joy Huang of the MBA class of 2021. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. Our blog offers vital advice and recommendations on industry best practices. And then over time, its about learning how do you build systems? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . 911 dispatchers are the first responder to the emergency. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Because the outcomes may not always be there every month or every week. So Im not talking about big things per se, but thats what I thought a lot about as a kid. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. I never hesitate to take calculated risks and try new approaches. Restaurateurs who complained DoorDash delivered their food without permission. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Find Your Dream Job: Interview Techniques and Resume Writing For now, DoorDash is focused on making the food part work. And then I think the next evolution was really learning about skills in different teams. And I believe at the time we said, would they pay $6 for it? In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . Wait 45 mins for Mexican or get pizza? DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. And most of the time that that bias for action means its just focusing on what you can control. Why do you think that's important? And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. Where do you think the DoorDash product will be in 5 years? Follow us on social media at Stanford GSB. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Product managers can expect to work . 10 frequent non-technical questions at DoorDash: Tell me about yourself I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. Interview question for Senior Manager.1. As a subscriber, you have 10 gift articles to give each month. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. justafluke__ 2 mo. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. We believe that true innovation happens when everyone . Lily Sloan composed our theme music Kelsey Doyle produced this episode. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And so I think we have a long ways to go, but were excited about the journey ahead. 1. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. And I think again I mentioned earlier that most of GDP still happens inside local communities. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. What is DoorDash? And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Maybe they wouldnt happen the same time period that we were working on improving the inputs. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. Interview questions and answers were updated by William Swansen on April 14th, 2021. I would also plan the delivery route in advance to avoid any delays. For DoorDash, going public is a necessity.. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. The second thing is that you have to have a bias for action. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Joy Huang: Be careful what you wish for, Tony. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Offering more payment options and discounts for customers. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. For me, that meant language, that meant earning income to buy Nintendo. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. Adding real-time order tracking and notifications for customers. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. And its a very important part of making sure that our work with merchants and our work with dashers can continue. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. To be more specific, analytics case studies test your ability to. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. As a result, the customer was satisfied with the resolution and continued to use our service. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. By doing customer service actually every day because, sometimes its really hard just looking at the inputs the that! 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