I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Got us a great deal on our tickets love this company. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Melinda, your concerns are absolutely valuable and matter to us. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Please refund me the differance between what you charged me and what the tickets actually cost. We spent $700 and had our experience ruined for really no good reason. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Yes. VIVID SEATS LLC. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I called Vividseats and was told there was nothing they could do. I'm very disappointed in Vivid Seats. Vivid Seats Reviews | Shopper Approved Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. There were plenty of open spaces, but I wasnt allowed in. Vivid seats will not do anything. A link has directed you to this review. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 1,560 talking about this. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Click here to get notifications about new complaints of Vivid Seats. After all, I selected that I wanted "2" tickets not "1". We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. I bought tickets 2 months in advance. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Apply this Vivid Seats coupon code for $15 off first . Ticket master from now on! From A to Z, Vivid Seats customer service is fantastic. When I go the tickets, I called the venue and was told they were not handicap. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid refused a refund! Its not final unless I had the tickets available which I didnt. Especially since Vivid. Couldnt cancel that ticket either. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Who Sets the Price on Vivid Seats? From over pricing. We could not access or find on Ticketmaster and vivid customer dis-service. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Our online support team is here to help resolve your concerns. If you have any additional questions, we encourage you to reach out to our online support team on social media. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Vivid charged me 78 dollars for a 30 dollar ticket. Overall, my experience was very positive. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Vivid Seats is a trusted and reliable way to buy and sell tickets. I tried not to trip thinking I could sell them forward. You advised that you arrived at 7:50 PM. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Don't EVER use vivid seats for any purchases. So, if you sell tickets for $100, you will receive $90. I will not be using this company again and will never refer a soul. On 02/16/2023, I bought two concert tickets. They didn't even attempt to make it right. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. A refund or seats in RTC4. It told me the section of the tickets but not the exact seat numbers. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. To sell tickets, they must meet Vivid Seats requirements. I never used them before but I know many people who have. I complained and they advised these were upgrade tickets and no refund would be issued. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Customer service told me they will not help me because I already accepted the tickets. Very deceptive and unfair marketing. Dial 833-228-5143. I was told that I should have known that by this note that was listed: xfer Piggyback. I paid $322.17 for 3 seats. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Purchased parking for the Super Bowl. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. We lose as a result of your opportunistic business model. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. When I got to the rodeo they couldn't find my ticket so I had to get a new one! When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Day of game they said only had 2 tickets available and sold my other 4. Credit care company is stating they rejected my dispute because all sales are final. We added millions of opinions to our database and summarized over a million opinions. I expect to pay the normal service fees, but not what you charged me for the tickets. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! I would never have the paid this amount of money for average seats. I found two separate listings for tickets in the same section and row. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. That means the seats were $351, not $264. Finally got my tickets and had a great time speaking to the very helpful gentleman. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Desired outcome: This will surely increase the credibility of your complaint. says they have a no refund policy unless the event is cancelled. Vivid Seats | Event Tickets - Apps on Google Play After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. The request was put. Order number [protected]. They refuse to give refunds for anything. I have read many many complaints about the 'fake' guarantees. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard I will never ever purchase from Vivid seats again. I never received the email and therefore never accepted the tickets. They take your money, and you have no valid tickets. Do not trust Vivid Seats!!!! They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Patient, reassuring, and kind -- why I will use this entity again! What 4 Analyst Ratings Have To Say About Vivid Seats. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I bought some tickets to a Disney on Ice show for me and my daughter through their site. This information will help to determine next steps. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Desired outcome: All for the seller, not for the customer. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Vivid Seats Culture | Comparably I purchased tickets to the motley Cre concert in Seattle in 2019. These were special seats, including dinner and first 2 rows on the dirt. Yes. This review was chosen algorithmically as the most valued customer feedback. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. He said they can't refund anything because they connect 3rd party sellers. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Never received tickets or a refund let alone even an apology. IE, Hundreds of people are standing in front of you. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Thank you, you have successfully subscribed to our newsletter! If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! The office is amazing. Top 2,652 Vivid Seats Reviews - ConsumerAffairs 5 Weeks later changed their policy!!! Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Customer service would not help since the event was technically postponed and not cancelled. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Anyone can write a Trustpilot review. Address: 111 N. Canal Street. I simply want a partial refund because I feel that is fair. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Vivid Seats has 450 employees. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? I don't expect they are willing to give an apology. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 I own a venue. Share your photos and videos with others to prove the truth of your words. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. No refund offered!! He was very knowledgeable and courteous. 2023 Trustpilot, Inc. All rights reserved. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. We value your privacy. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener It offers a 100%. The seller sets the ticket price. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. This comment was posted by a verified customer. What kind of scam is this? Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. The 21st was spent on the phone trying to aquire our tickets. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. The site didn't show the total of $632.10 until after I purchased the tickets. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats Review: Is it Legit, Reliable or a Scam? I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. We would like to look further into this for you. And in checking with the Keillor show I found that the show was not sold out! I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Tickets were electronic via phone. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Very helpful indeed! Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Refunds can only be granted in the event a show is cancelled. Claim it and get a lot of features. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. is vivid seats legit - Tecdud.com Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Takes no accountability for a time glitch that had us go to a show at the wrong time.
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