At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". I get along well with others and work well as a team.". If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? But when I'm home, I don't think about work. "I handle stress very well, and when you call my references, they will attest to this fact. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. List several ways that you receive your industry knowledge and stay on top of trends. ", "I have three philosophies when it comes to my work. My ideal environment is organized, collaborative, positive, energetic, and encouraging. ", "I'm a very detailed and organized person. These relationships are created from the ground up. Talk about your qualifications and skills that will help you to do this job well. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. When I hit my 20's, it was so important to me to learn about other cultures. But her prescription was on troubleshoot, and no one order it. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Write a thank you note or email to all your interviewers. I volunteer with their organizations in various roles. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. 3. Read our Terms of Use for more information. We will re-assess in December, but it seems to be working very well. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Well done! ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. I understand that it's part of the job. I love working as part of a team and my colleagues take well to my personality. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Ben Richardson, a principal in McKinsey's London office, conducted the . But this is usually just for transitions. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. I'd be curious to hear if your department had any needs in this area. In a positive tone, discuss how you made the situation work! She's fortunate to work from home, and makes about $32/hr w/ no degree. Wonderful! Strong communication skills are required to be an active leader. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. We do not claim our questions will be asked in any interview you may have. I take the time to listen and reflect back to ensure that I am providing the best care possible. I like to get to know people and ask them questions about themselves. I work good under stressful situations, and I'm good at resolving patients' problems.". I manage this by focusing my energy on productive activities that are good for my work. I am looking forward to getting into the routine of a career again. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. It's best that the person knows the reasons why so that they can learn from the experience. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. ", "I'm a bit of a nerd. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Discuss how you can thrive in this role, even during the most stressful times. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. This is a personal and caring approach. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. "I dislike working in a negative, low morale environment that is plagued with office politics. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Tell me about yourself. One of the toughest parts of communication can be delivering bad news to people with whom you work. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. Most Asked Kaiser Permanente Interview Questions and Answers Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "Once I was filling a prescription for 90 days 90 tablets. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Would it ensure efficient workflows or more timely responses to other departments? Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. I listen, mirror, validate, and empathize. What makes you want to give back to your community? When I enjoy what I do it doesn't feel like a chore. Kaiser Permanente Customer Service Specialist Interview Questions "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. I also keep myself open to my colleagues so that they can know and understand me better as well. ", "My position at Kaiser is a Radiology Physician Assistant. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). He ended up requesting and receiving a transfer. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. 3.2 (5 reviews) Term. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I love my job. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. The purpose of this page is to help you prepare for your job interview. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Kaiser Permanente Interview Questions in Atlanta | Glassdoor Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. This is a great response, and it shows that you truly do care about the people that you come across every day. Kaiser Permanente Consultant Interview Questions | Glassdoor Talk to your interviewer about a time when have had to adjust to changes on the job. Are there shared values that you could also mention? 1 / 41. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Custom Care & Coverage Just For You | Kaiser Permanente ", "I think my weakness is that I take too much to do. My youngest daughter is involved in volunteering. "I have experience in ordering medical supplies and maintaining inventory. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. For 180 days, my employees were rewarded for coming to work 10 minutes early. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. 1 / 41. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. It sounds like you handled this matter with utmost urgency and great customer care. Did you consider that the patient's physical pain or feeling ill would make his temper short? Good example! Very good answer! I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. There are no other roles for that position". If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. What questions did they ask during your interview at Kaiser Permanente? It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. The patient, staying because of back surgery, was unable to hit the call button. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. "In my current role there is a lot of staff turnover when it comes to our management team. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. This accuracy ensures that patient care transitions from one caregiver to the next. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Application Timeline | Kaiser Permanente Bernard J. Tyson School of Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? These are all excellent skills to have, and you sound very talented! In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Click the card to flip . The patient was angry and threatened to leave AMA. My documentation is strong, as well. My approach is to tune out the negativity and try to figure out why the personality is difficult. Dental benefits. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. In my current position, I am not the most persuasive person on our team, but I am highly creative. Browse questions (57) Ask a question. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Consumer Sign On| Kaiser Permanente I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. We do not have advertisements on our pages but we do try to make money through paid-memberships. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Talk to the interviewer about how you can maintain that appropriate balance for yourself. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I continue to work on this on a daily basis. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. ", "Yes, I handle all of these administrative tasks in my current role. How to nail an interview with a chatbot - Fast Company I am eager to get a great start on my career. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. leader vs. follower). Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. As well, I am an active participant in my local rotary club. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. What is the hiring process for remote jobs at Kaiser Permanente? The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Also, avoid telling the interviewer that you get along with everyone all the time. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. If possible, pick a weakness that is not a core skill for the position you are interviewing for. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Top 25 Kaiser Permanente Interview Questions and Answers in 2023 Most interviewers will interpret a cliche response like that as dodging the question. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. ", "No problem. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. You've chosen a powerful example that can help make you a more memorable candidate. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. As the manager, I knew I could not let this behavior continue. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. ", "I like my job, and I enjoy what I do. 91% said yes. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) This sounds like a very collaborative workplace. I also help the pharmacist with anything they needed from translating to ringing up customers. This organization includes my scheduling, paperwork, and more. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. We also raise chickens and goats and have a couple of horses as well. I strive for perfection too often, which causes unnecessary stress for myself. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Borja estimates that. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. I hope to involve them in various Kaiser community volunteering opportunities.". While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. This question is a little tricky because it's unclear. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Ultimately the patient understood and the procedure was finally completed.". "I believe I could improve on some technical skills including Excel and Word. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. That question can start up a great conversation, and you may learn a thing or two as well. You also made sure to take action so that this did not happen again. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "You are searching for someone with 5 years' experience and I have two. Unfortunately, the sales have shut down. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. Interview Guidelines - Kaiser Permanente Career Planning I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. In the future, I will like to be a PA and help more people.". Find additional company focused interview questions by practicing from one of our industry sets. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. One for the clinic, one for me, and one for the patient. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. I would also need a technologist to assist me who could adjust to my easy procedural style.". I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. It has kaiser questions . Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. Perhaps you use a particular app or software. We've all had those tough cases. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. I also learn a different kind of articles and submit my test to renew my certificate.
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