It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Your cars are not safe! | Read 101-120 Reviews out of 258 Here are 8 tips for writing great reviews. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Bring back Les Mills Body Combat please! I use both the free weights, machines and also classes. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The Gym is crowded all the time. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. 2023 Trustpilot A/S. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Your experience matters. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Good luck TruGym you are going to need it! Awful showers. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Absolutely shocking customer service. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. False advertising! How many stars would you give TruGym? In reality this was my experience. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. | Read 241-259 Reviews out of 259. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The company needs shutting down. You can never get a response from customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! How many stars would you give TruGym? Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Friendly environment for ladies only. | Read 41-60 Reviews out of 265 Nobody will reply to emails or tweets. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Staff were non empathetic and unhelpful following the incident. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. truGym | Low-Cost Contract & Non-Contract Gym Memberships And parking right outside that's free!! Anyone can write a Trustpilot review. I have been trying to contact them for a refund for months and have been completely ignored. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Your experience matters. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Dreadful management of memberships Id avoid this company and invest elsewhere! Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. I was paying double on a different gym and was always having problems but this is miles better. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Anyone can write a Trustpilot review. This hasn't happened and all attempts to contact them regarding this is being ignored. Your experience matters. Also more weight clamps are needed as there aren't enough for the machines and free weights. Huddersfield gym- horrible service, old gym equipment. Firstly, thank you for reporting this to us. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. AVOID LIKE THE PLAGUE. Published on: January 2, 2023. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 DO NOT SIGN UP THERE TERRIBLE! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Its not worth the money that I am paying now. How many stars would you give TruGym? | Read 61-80 Reviews out of 237 Companies can ask for reviews via automatic invitations. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The staff and instructors are lovely and always happy to help. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. I joined truGym last week in Maidstone. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. i havent seen the gym manager, i dont know even if she exists, just heard there is one. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Join the 244 people who've already contributed. So far, an excellent option for a gym considering the membership prices are cheap. Waste of money. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? | Read 61-80 Reviews out of 255 How many stars would you give TruGym? They are now pursuing me for 234 claiming I never cancelled. Good equipment. I signed up back in August, waiting absolutely ages for it to open. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Most of the equipment is very old and remains unfixed for long periods of time. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Cancelled after one year membership. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The gym in Luton in Parkstreet are forever changing staff . TruGym Complaints | TruGym #Fail Maybe they could squeeze in another floor mat area near the gym balls. This was a friendly gym in Boston Lincolnshire. Bit apprehensive being a female in my 50s. | Read 261-266 Reviews out of 266 Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Very clean with a good atmosphere and equiptment maintained to high levels. Verification can help ensure real people write reviews about real companies. Absolute disgrace of a place rude obese staff. Would definitely recommend to a friend especially with the ladies only facility. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service