I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. My bet is that you missed one checkbox in the setup. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure you create the Cloudy Weather Resolution automated action. Has any code been used with your org? I'm sure it's something little! Challenge 1 Configure Outbound Application and Integration Security. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Excellent article and with lots of information. But I didn't complete it. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I really learned a lot here. Ensure you group report results correctly. " Something a little odd- Have you added the chatter feed/publisher to the layout? Hi I am getting the below error. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Click the cog in the upper right hand corner. In fact, you need to have better coding style to pass the challenges. I have created data categories and Subcategories and have activated.But have issue with the above error. Look at the page layout again- there is another item you will need to add. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Will you be able to guide me? Various trademarks held by their respective owners. You will need it. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Processes. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Below are tips and gotchas for each report / dashboard. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Appreciate any help. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Theyre such a useful way to remember what needs to be done before you start. . I have the same problem and my Entitlement Process is already active :(. Save & Activate.That helped me clear that error. Are you sure you want "email to case"? I'm whole again. Book Now. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Activate your knowledge groups and sub-groups. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! This is really a tricky one. I'd do a quick google search on Salesforce Macros- It's a point and click process. Add to Favorites. This is so annoying. Service Cloud Specialist Superbadge. hmmm You do not want to enable all of the checkboxes. I am having trouble with step 4. It is very attractive and impressive. Review the steps to rename the console to 'Cloud Support Service Console'. Why the change of heart? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. hey,yes it was, i figured out after you replied. How can you update it as status field is inactive dring recording procedre? 3 new items on utility bar. Right now he' taking a nap.so I'm off to edit some reports! Glad you solved the problem! The simple things Hey, i'm on challenge 3 and almost done. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Think carefully about the language it talks about pushing cases UP and pushing cases TO. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Did you start with a clone of the correct profile? Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! here is the complete guide for designers that will increase your knowledge. Hi Trailhead Baby, I'm losing my mind here. I did add the things mentioned automated action in macro. Review the steps to ensure you create the Cirrus Support Process. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Any ideas that can help me? Was this badge FUN or what?! But not able to finish this challenge . Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ask Question Asked 2 years, 8 months ago. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Service Cloud Specialist Superbadge - 4,5,6,7. That is why I referred to the question that was asked to you before on May 31st. January 07, 2019. donut! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Thanks @ Tarik, the directions states to create two roles, which I did. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I have named and renamed it (Over and over and over). Please guide me on this.Thanks. If you did them recently, try not to leave it too long to attempt this superbadge. Thanks. Confused? on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Any advice?Thanks in advance! Sounds like an easy oops! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I'm sure i did #1 and #2.What do you mean by "count down" component for #3? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Could you suggest how to troubleshoot it ? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. He laughs when I poke his nose and tries to take toys out of my hand. Did it help? Challenge 1: Automate record creation. Case organizers think about the language. If you need more help, leave a comment! Ask Question Asked 2 years, 8 months ago. But I have created this Data Category, so I'm not sure what the issue is. * Able to be used on a profile level? My problem was that I had 2 users with the same name: Ada Balewa. I ran into the same issue. Can you help how to revert it back and to see Closed status field. Some changes are done at Challenge 2. I can't figure out what this error means. Are you sure it is about that? Tonight's challenge involves the creation of two processes. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Sign in I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Sounds like you need, The instructions mention that agents should be able to decline requests. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Is knowledge.* On the lightning page layout? (Not the "standard platform user", just "standard user"). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". Cloudy Technical Team is correct name wise for both the record type and the process. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). What item is on your lightning Case page layout to show Entitlements? I even tried to create a new playground and start over (that only made things wose). I'll keep checking if I missed anything. I am stuck at Step 3 - Create service level and actions. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Usually this is due to some pre-existing configuration or code in the challenge Org. I have the same problem, I have the same problem, could you solve it? Already on GitHub? Grief! "Wrong Queue" is not a queue. I used a new trailhead playground created exclusively for the service cloud badge. I have enabled the knowledge user check box in the user profile. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes!