Checked the Verizon app and the "order is on hold".so I entered pymt info again. According to Reddit users, this is because Verizon is currently experiencing a system-wide outage. Have a phone you love? I figured Id get screwed out of the promotion if it got canceled. About 7:30 last night I get an email from my bank saying a charge had been flagged as suspicious. Appreciate the quick replies. It may not display this or other websites correctly. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Create an account to follow your favorite communities and start taking part in conversations. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. Maybe thats whats going on? In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. Thanks man, will call Verizon again to confirm this, Sam here. I was told to expect my iPhone 14 Pro Max 512gb Space Black to ship after October 21. These orders require further review by our Customer Care Team and is completed within one . If you need to speak with a customer service representative at Verizon, the best way to do so is by calling their customer service number. I am having the same issue and nobody I have talked to from Verizon has been able to help. I have the same question 0 Likes Reply 1 Reply All Community topics Remember my username. If this is the case, simply contact customer service and theyll help sort things out for you. However, most of these issues can be easily resolved by contacting customer service or by providing additional information/clarification to them. Plus, get iPhone 13, on us. Yesterday's order didn't go through so now I have two pending Amex payments. What is the best way to take action? A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. No more on hold, And I got shipping info right after. If you still need help, you can contact Verizon customer service for assistance. You can also set up customizable announcements to inform callers of promotions . Get up to $500 when you. 4. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. Create an account to follow your favorite communities and start taking part in conversations. If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! Thanks for the info. Remember my username. Average processing time is 3 days. And also did you fix it. One was the iphone 14 which we knew was backordered until November 18th. It generally takes around 2-3 weeks for Verizon to process an order. Normally just a credit check, and deposit required for those who have no credit or little credit. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. The post goes on to say that if an order is placed on hold, the customer will receive an email from Verizon explaining the situation and how to resolve it. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. It may be prudent to await this in store delivery. Looks like they were correct that it didn't affect our order. Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. and our I ordered a 6 space gray 64gb at about 2:57 EST from Verizon's website. Welcome to /r/Verizon! Second, if youre ordering a new phone or tablet, Verizon needs to make sure its in stock before it can ship out your order. 4 (110) The MR8300 high-performance Tri-Band router with Mesh WiFi delivers superior speeds throughout your home, essential for streaming movies, gaming. I have been purchasing my iPhones from Apple. Thank you. Have a phone you love? Ridiculous. This usually happens when an address or credit card is entered incorrectly. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. The most common reason is that the customers credit card information needs to be verified. This can be done by providing some personal information, like your name and date of birth. Called, held for 50 min, spoke to an agent. The person he spoke with said that they couldn't get the order to open up that something was wrong. I did that, now my order i on hold with action required which is Review and accept T&C. You must be signed in to access this part of the community. Make a one-time payment. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Go to the Pending account changes page in My Verizon to remove or cancel an order. Get up to $500 when you bring your phone. First, our team may need additional information from you in order to process your order. Samsung Galaxy Centura (SCH-S738C): device overview, features, popular tutorials and troubleshooting guides. Press question mark to learn the rest of the keyboard shortcuts. If this is the case, you should contact your bank to make sure everything is correct on their end. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. All seemed well as I entered my cc pmt info while on the phone with the rep. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. We know its frustrating to wait, but we appreciate your patience! One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. Get up to $500 when you bring your phone. This is to ensure that youre able to pay for the service and wont default on your payments. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Get up to $500 when you. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. In most cases, an order is placed on hold because the seller needs more information from the buyer. You are using an out of date browser. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. On-hold music can help reduce hang-ups, especially during long waiting periods. The order went through and I got a confirmation email right away. With a little help, you should be able to get your order moving again in no time! The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). This is a huge issue and I need help ASAP. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Anyone has similar experience with me? This process is in place for our consumer's protection. Fraud dept phone number is: 888-483-7200, option 3, then option 1. How can I? Lesson learned. Our team will be able to tell you more once they investigate further. Privacy Policy. Wondering if anyone knows what if anything I can do on my own tonight. Create new account. Newbie. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. How did you get out of this situation?? JavaScript is disabled. This can sometimes take a few days. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. So I guess if you can see your purchase amount in your order status page, you should be fine. With Verizon Business Digital Voice, your phone system can play custom hold music to entertain callers while they wait. Save my name, email, and website in this browser for the next time I comment. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Details: Your service can be suspended between 30 days to 9 months. If youre a Verizon customer, you may have noticed that your order is on hold. Exchanging propane tanks can cost between $5 and $6 per gallon, while refilling costs between $4 and $5. Press and hold the power switch to turn your device back on. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . Honestly tired of calling customer service at this point, so Im just waiting to see if my order gets canceled. Thank you. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. Thanks again. And when I did the reorder they did not add any trade-ins. Can anyone from Verizon contact me? Lastly, there could be an issue with the billing address associated with your account. Other reasons include issues with the shipping address or billing information. 99/mo for 600 GB storage after. It still says on hold after doing all that. I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Stores your username on this computer. This means that orders placed through the website or app are not being processed. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. Shout out to Silvester, you deserve a raise!! From a web browser on a computer, sign in to My Verizon. Apple has already said they were giving people a week to sort out their orders before cancelling. The app keeps telling me to "take action": "To process your order, we need you to take action. From the top of the page, hover over Support and then click Order Status. Touch and press the TV button on your Spectrum remote control, then press and hold the OK button for a second while still holding it. Once youve provided this information, Verizon will verify your identity and give you access to your new account. You must be signed in to access this part of the community. From here, youll be able to see if your order has shipped, is in progress, or if there are any issues with it. Download Verizon Cloud today and make the most of your digital memories. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. You can find out if a text message is encrypted. There are a few reasons why your Verizon order may be pending, and well go over them all here. Another possibility is that were experiencing high demand for the product or service youve ordered and we need time to catch up with production. If youve placed an order with Verizon, you can check the status at any time by following these simple steps: Go to verizonwireless.com and log in to My Verizon. Get up to $500 when you. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. This includes the time it takes to ship the device(s) to you and activate your service. Have a phone you love? Started and stopped a couple of times. I have a net10 samsung sch-s738c phone. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. "@Harriszilla I don't recommend cancelling an order if the promotion on it has expired, or is not able to be claimed again. Thank you! Plus, get iPhone 13, on us. When you call this number, you will first be prompted to enter your 10-digit mobile phone number. At this point, I may have done all I can and just have to wait it out. Business Sign in. If youre porting your number over from another carrier, this can add an additional week or so to the process. Amex hasn't flagged it and Verizon says to check my email, but the only emails I have so far are the order confirmation and steps for trade in. NEW YORK - Even if the strike at Verizon Communications is resolved this weekend, Dr. James Murray will . Place your order online or on the app for pickup. Your issue has been escalated to a Verizon agent. Verizon Cloud Login is used to access Verizon cloud storage. Please Verizon, how can I get my iPhone. At this point don't think my phone is shipping by 10/22. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. The Verizon Cloud is a cloud storage solution, integrating technologies from CloudSwitch (acquired in 2011). Please check your Private Messenger Inbox for a message from a Verizon Support agent. Thanks, everyone, for your helpful responses! Open the Verizon Messages app. Press J to jump to the feed. Nothing in my email yet, and I see the $110 pending in amex. I am spending my 3rd hour with them - same message "Max order read attempt reached." You can choose the starting and ending characters in order Word Scramble Finder is a tool used to help players succeed at the multiplayer game Word Scramble, in addition to other puzzles. With select 5G Unlimited plans. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. I just put in a new order, even though that meant pushing my iPhone 13 back. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. Have a phone you love? Order on hold 06-17-2022 03:06 PM. Response times may vary and may be delayed at this time. Last night I started a line with Verizon and ordered a used phone through them. Same thing happened to me. This can happen if you moved recently or if youre using a P.O. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Called Verizon, was told I can just cancel and re-order. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. And guess what?!! Good luck to yours! 3-inch touch screen on this Googl. Check your email you prob have a fraud check. I uploaded all relevant documents when I ordered Fios two weeks ago. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). First, try checking the status of your order online. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). In the meantime, you can always cancel your order if youd like. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Customer service is closed. I have a message on my Verizon account saying I have until October 13 to verify my order. It can help you save money and allows you to keep your telephone number. If youre having trouble with your order, the first thing you should do is check the status online. Online only. Thank you for being a Verizon customer! You should not use this feature on public computers. So in order to get a "filled" tank you will be paying around $60. Message 2 of 2 (553 Views) I placed my order on 9/10/2022 and everything was normal until 9/16/2022. I am moving within this upcoming week, and I am worried that I will not have internet access. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. And in the process, they mess up the order the second or third time in some cases. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! 3. Payments are automatic so never missed one. 3. For a better experience, please enable JavaScript in your browser before proceeding. However, the status page says I will receive an acknowledgement once the proof is received. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. Press J to jump to the feed. More options. He sent a link and I entered pmt info again. Click on the "Power Off" or "Restart" button. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. Bob61. i dont know what you had to upload? I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. Status read: Call the apple rep and get that sorted. You should not use this feature on public computers. Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. Re: Fios order on hold, moving very soon. They have assured me the order is fine multiple times but I have same issue after needing to reorder to change color choice. You can find this information by logging in to your account and going to the My Orders page. Keep me informed what you find out if you could and I'll do the same. Please check your Private Messenger inbox for a message from a Verizon support agent. Ive lost all confidence in Verizon to get it right. So if youre wondering why yourorder is still pending, dont worry too much it should hopefully clear up soon! Press question mark to learn the rest of the keyboard shortcuts. Ends 2.28. Does your new order still say On Hold, Action Required? Welcome to /r/Verizon! Hold messages can help you communicate better with customers. bloomberg 111 63 r/ATT If everything checks out and your order is approved, it will ship as soon as possible! Is there anyone from Verizon who reads and responds to these messages? I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. The app keeps telling me to "take action": "To process your order, we need you to take action. Received an email notice to finish my purchase a couple of hours ago. Get up to $500 when you. I engaged with the rep through chat since the phone wouldn't connect to a live human being. Will see what happens. Forgot info. 10-28-2022 06:35 PM. Also if youve ever had a late payment, this can trigger the system to look at you more closely than normal. when the site is full of bugs? Ends 2.28. I have zero trust in Verizon at this point. We understand how important it is to get your order processed as quickly as possible and well do everything we can to help get things moving along. Have a phone you love? You may be wondering what you need to do to get your order moving again. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. User ID/ Verizon mobile number. You may also be asked to provide a government-issued ID, like a drivers license or passport. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Definitely will need customer support tomorrow. One of the charges is for $909 and the other is for $199 without any cost explanation. No issues. If that banner shows up on your order then you are fine. In order to pay your Verizon bill using your Verizon e-gift card, you can call 1-800-876-4141 and enter the number 4438. . This can happen if youre using a new credit card or if there was an error with your payment information. Stores . Web instructions say to check email, but there is no email.I'll call them tomorrow since this was an online order. Spy on Someone's Verizon Text Messages. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Twice, in fact. Any normal person would have moved to another provider (AT&T) in my case. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. and they have no idea what it is and how to deal with it. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. I will update my post if it does but I highly doubt it will. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. 256 gb iPhone Pro, Sierra Blue. Download the My Verizon app. 0 Released; Jun 1, 2022 TWRP 3. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our 1. Another reason why your Verizon order may be pending is that the items you ordered are out of stock. Have a phone you love? This number is available 24 hours a day, 7 days a week and can be reached by dialing 1-800-922-0204. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Accessibility Resource Center Skip to main content. I preordered on 9/9 and was originally told estimated delivery date of 9/23. Open the Verizon Cloud app. Verizon orders on hold Share this: Click to share on Twitter (Opens in new window) . Do I tell them my phone number or will they send me a code to verify my number. I was wondering why I had not received notification that the phone had shipped. You can't have more than 1 pending order on your account at a time. "You should be fine" . I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Correct answers are available for this post. I ordered through Verizon so I would assume I would have to go through them. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Verizon Device Sign in. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you've already taken this step, check your email for updates.". My original ship date was 10/22 doubt it will be shipping by then. - Back up the original sizes of your photos and videos (with no . The other phone was an s22 ultra which said it would arrive by November 1st. Note: Only an Account Owner or Account Manager can request that a pending order be removed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Check your email When your order's ready, we'll email you and hold it for 4 days. The seller may need clarification on the shipping address, payment method, or other details of the order. While a lot of things there are exactly worth the dollar you'll pa. Store Information >. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. It allows you to create up to 100 different ways to scramble letters for any word. When I tried contacting a live chat agent, nothing could be done either. Pick up your online order at a Verizon store FAQs Have a phone you love? box instead of a physical address. Then received an email from VZW at 7:31 pm saying "Your order is currently. We received your order and it is in process Expected Delivery Date: 09/19/14. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! *Robert" Press and hold the power switch until you see the power settings. If youve ever placed an online order only to receive a notification that your order is on hold, you know how frustrating it can be. Just got my shipment confirmation for my order! Same thing herea day later it now doesn't display that and says backordered with the expected ship date. Get up to $500 when you. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Tap Photos & videos. If youve placed an order with Verizon recently, you may be wondering why its on hold. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. Ways to pick up Locker Pickup Visit your selected store and pick up your order at our self-serve lockers. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? but my new order is giving me the T&C orange bar again. Let me know if you find a solution. 4. This never happened. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". To get your order moving again, simply follow the instructions in the notice you received and provide the requested information to the seller. Thanks again. You can reach them by phone at 1-800-922-0204 or by chat on their website.