Then set a new, strong password to ensure that the old account stays secure until its finally closed down. We're looking to move our broadband away from BT but have a BT Connect email address. Sarah Kidner has been writing about health and technology for more than 20 years. You can also edit your information by going to My BT and clicking on My profile . Once your new email is set up, its a good idea to export your contacts from your old account and send out an email to your main contacts to let them know youll be using a new address from now on. She's also been editor of Which? If they switch broadband providers, they can. Open Gmail and click on the settings menu, indicated by the cog icon in the top right corner. Good news you can keep your BT ( www.bt.com) email address when you cancel BT broadband. Want to switch your broadband service? Does the same apply: that I could keep it without charge if I were to leave BT? 29-06-2022 12:28 PM, I had an interesting conversation earlier today which seems to contradict this, I wanted to keep my business broadband but change the name on the account. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. 9h18 We did some research into the biggest social networks and found some pretty impressive stats. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. We may receive compensation from our partners for placement of their products or services. Find yourself a promo code for Virgin Media Business with our dedicated discounts page. on Alternatively, you could keep your BT email address going with the additional payment for a couple of months, so you can get used to using your new webmail address. Now it appears that no-one is receiving any money for . There are a number of options available including Apple iCloud, Googles Gmail, Microsoft Outlook (formerly Hotmail) and Yahoo! 12:26 PM. Can you have more than one BT email address? finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. on The same will apply to my contacts and customers! At the time we were assured of their continued use. 10:18 AM. Yes, if youve already got a BT email address, youll be able to link it to your new broadband account. 0 Ratings mvb Beginner Gmail has a similar set of added applications. If you continue to use this site we will assume that you are happy with it. Buying a 4g dongle is still a good option for occasional mobile broadband use but these devices are fast being replaced by more sophisticated MiFi devices. Read our expert reviews of all of the UK's biggest broadband providers. E-commerce sales are now worth over 500 billion in the UK, but just how many British businesses are getting fast broadband speeds? What happens if I close my BT email? ","anchorName":"#can-i-switch-from-talktalk-and-keep-my-talktalk-email-account"},{"label":"Can I switch from Virgin Broadband and keep my email account? 18-05-2022 on Keep your email but with more basic features by getting Basic email, which is free, Keep your email with the same features by getting Premium email, which costs 7.50 a month, Keep your email with the same features, by linking it to a friend or family member'sBT Broadband, which is free, You or any of the users linked to your account can, Youll have 60 days to upgrade to Premium email via My BT. 13h53. If you speak to residential they will tel you that you can pay for a hosting servive -BT premium email to keep your email . Unless we've said otherwise, products are in no particular order. Ofcom isn't happy. Like BT and others, the company will charge a small monthly fee and will migrate the account and all emails for you. 09-09-2018 Once this was sorted mid June and the old service cancelled my btconnect email address was also cancelled without prior notice, instead of continuing with the new upgraded package, as I expected it to as it is all under the same BT business account. How long does it take to change email address on BT? Find out more by reading our Cookie Policy. We may also receive compensation if you click on certain links posted on our site. 04-10-2018 If your previous provider allows this (you'll need to ask them if you're not sure) and you use an email program to check your messages (such as Outlook, Windows Mail, Mac Mail or Thunderbird) then you'll need to make a small change to your settings. Sorry to be obtuse but, as I said, I am very old and also techno-phobic. 06-06-2022 Written by Nick Baker, Content Editor - Telecoms, Keeping your email address when you switch broadband providers, Keeping your email address with each provider, Move your email account to a free email service, Update accounts linked to your email address, How to switch broadband | A guide to changing your provider, How to save money on your broadband bill - Uswitch. Sky does reserve the right to delete an account if you havent used it for 180 days. Broadband, mobiles, banking, insurance and energy utility comparison. BT is a commercial enterprise and directors need to have their millions in bonuses. 28-09-2019 You'll need to select Package, then Included extras and then scroll down and click Manage BT Email. One of the main concerns long-time broadband customers have when looking to switch providers is whether they can keep their existing email address thats linked to their broadband account. If you have an email address withSkyyou can continue to use it after you switch to a new provider without having to pay a fee. 11:01 PM. Why the conflict of oppinion on this from BT staff? You'll see the number of email addresses you've used when you log in. You can get our email service in two ways: Please note: Some customers may still use an old BT email address that isn't currently linked to either of these services. Depending on how long youve had your email address, you may have a lot of additional services linked to this address. on Is there a way to keep my email addresses under some kind of EE mail account? I'm a Very Insightful Person, I'm here to . LOL. Find out more about My O2, Priority, O2 Refresh, O2 Wifi and much more, at O2.co.uk.For The O2 Arena/Building Six/Green Room: Call 020 8463 2149 or Email: [email protected] For indigo At The O2: Call 020 8463 2700 or Email: [email protected] If you are looking for our friends at O2: (for mobile phones, mobile broadband, sims etc) you can reach . Size: Large crownFrom time to time, recipients with . If you opt for the basic mail you will no longer be able to access mail via Outlook2003, only via BT.com or the direct mail login address https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femai on How to Market Your Business with Webinars? We'll send you confirmation of your broadband activation along with advice on how to complete the move. Our policy's have changed and we are no longer able to do this. If you're still using a BT-provided e-mail address, this will stop working 60 days after you cancel your BT Broadband service. If you'd like to keep it, you'll need to pay for BT's Premium Email service which costs 7.50/month for up to 11 email addresses. Nicole Chesser, External Communications Manager. Beware that where Sky closes a dormant account, youll lose any associated data and content. Meaning that previous customers who still needed to access their email inbox and contacts saw their monthly costs triple unless they chose to switch back to BT. Provided you are happy to only be able to access your email account via a web browser and not an email client/app you can "drop down" to the BT Basic email for free. Announcements, Guides & Community Updates. If you're already outside the minimum term of your contract with Plusnet, there will be no cancellation fees for ending your Plusnet broadband service. You can check this on the Financial Services Register by visiting the FCA website. {"menuItems":[{"label":"I have BT broadband, will I lose BT Mail? Thankyou for your reply. by 8 Can You Keep your email address if you change broadband provider? Bottom line: Consider getting a free email account not tied to a provider, BT.com What happens to my email address when my BT Broadband service stops?. ZA227007. To do so, youll need to sign up to BT Premium Mail. You can only do this once your broadband has been set up and activated. on Had BT on the phone re this, was promised a solution a week ago but nothing. Email: priscilla.oregan@bt.com. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. on It costs 5p every 90 days to keep your BT email address active. Any help or advise anyone can give me on this would be much appreciated, on If you switch to Premium,on your broadband end date: What happens to my email address when my BT Broadband service stops? Users of email addresses linked to theclosed broadband account will be. If the email address is linked to another BT ID, you'll be asked to provide the details of this too. This can create a dilemma when it comes to switching packages for a cheaper, faster or more flexible deal. And around 40% of them say that they haven't switched their broadband since signing up. - edited 12:06 PM. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. . Why have my emails disappeared? How do I transfer old emails to a new account? You can contact BT Ireland by phone: 1800 924 929, or at the addresses listed below. This is due to Business and Domestics having different servers. After that, youll have to subscribe to BT's Premium Mail service to retain access. Do I have to pay BT to keep my email address? I have the infinity package and was told that the only way to change the name on the account would be to close the active account and start a new one but, and it's a big but!! BT has announced it is tripling the amount former customers will have to pay to keep their BT email address when they switch provider. Click Your products > BT Email > Manage. Log into My BT using your BT ID. Can You Keep your email address if you cancel BT Broadband? When you switch from BT broadband, BT will keep your BT Mail account live for 60 days. Major broadband providers offer email addresses with their broadband packages. accurate but you should confirm any information with the product or Thomas St, London, SE1 9RG. I really fear I will lose my emails now and am thinking of involving the regulator as BT prevents me from keeping my email address. Any additional email addresses linked to your account will be transferred across to the new service too, so you wont lose a thing. Looking to cancel your Virgin Media broadband or switch providers? However, a number of other providers allow you to retain access to your email address for a monthly fee. With your @btconnect.com mail addresses that came free with your broadband package, if you cancel this package this cancels the email addresses. Forgotten your login details? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Youll need to enter your email address here and follow the on-screen instructions. 0 Ratings imjolly Distinguished Sage Do you blame them? on Follow these steps to migrate BTinternet emails to Gmail: Launch the software and choose BTinternet email source. I have an old talk21 email address which was taken over by BT some years ago. When switching, you will need to notify Plusnet that you wish to continue using the email address, or it will be deleted along with the rest of your account information. Our address is Level 2, 20 St When you cancel your BT Broadband package you should be offered the different types of email when you log onto your MyBT. Before you start, check that the gaining billing account already has an email address linked to it by logging in to My BT with your BT ID. reference number: 786446). - last edited on When you're finished, don't forget to click Save changes. We Buying your own email address from a dedicated UK web hosting provider is cheap (c.1-3 a month), unless you're a former broadband ISP customer of BT (7.50) or TalkTalk (5) where in order to keep your address you can end up being charged significantly more for an often inferior product. That said, there is a sneaky little trick to get around this. BT says people can keep their email addresses for free using a basic service thats only accessible via a browser, but that customers who want to maintain their normal email service, they have to pay 7.50 per month. You'll be asked to log in to My BT again. You can only do this once your broadband has been set up and activated. During this same period, you can also decide to link your BT Mail account to a friend or family members BT Broadband for free. service provider and read the information they can provide. Oliver341. Users of email addresses linked to your account will also be automatically changed to Premium email and will stay linked to your account. I left BT Business about 8 years ago and my btconnect email address is still working. Scan the QR code below to start tracking your energy usage, 2000-2023 Uswitch Limited. The simple solution is to buy a domain from BT using the BTConnect.com email account and so BT will have to keep your BTConnect.com account as it needs to be renewed every two years using the same email account. ","anchorName":"#can-i-switch-from-virgin-broadband-and-keep-my-email-account"},{"label":"Bottom line: Consider getting a free email account not tied to a provider","anchorName":"#bottom-line-consider-getting-a-free-email-account-not-tied-to-a-provider"},{"label":"Find a new broadband supplier","anchorName":"#find-a-new-broadband-supplier"}]}, We show offers we can track - that's not every product on the marketyet. They'll need to do this for the email address and the BT ID it's linked to. Thanks, again I'm still not getting consistent information from BT. 04-10-2018 Computing and has been quoted by the BBC, Reuters and The Guardian. product provider, We cannot provide you with personal advice or recommendations. Remember, you won't be able to move an email address used by somebody else if: When the last or only email address linked to a Premium email account is moved to another billing account, we'll automatically close the account down. 23-06-2022 Do I have to pay BT to keep my email address? Once you've logged into My BT and selected the Manage BT Email option, scroll down and click on the option to Import an email address. For 60 days after you leaveBT Broadbandyou can choose toupgrade to Premium email. Here's how to set it up: Note: Make sure you migrate to a new, free email account BEFORE you switch provider, as setting up a new email account and forwarding all your messages and contacts will require access to your old email account. When you switch from BT broadband, BT will keep your BT Mail account live for 60 days. BT want 7.50 month to keep the email alive. Yes, I know it's old but so am I (LOL) & it works very well. But as above, really not sure what it is you want to do! on You can't send email by your alternate ISP but you can receive. Here's how you can reduce what you spend on your broadband. During this time customers may wish to sign up for BT Mail Premium, a paid email service, to keep both the BT email addresses and emails connected with their old account. Can I keep my BT or Virgin Media email address? You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Have you considered getting something like a gmail address? Find out if youre eligible and claim now. Well send you confirmation of your broadband activation along with advice on how to complete the move. 02:18 PM. Set up a forwarding system in your old account so that new email is automatically forwarded to your new email address, which may seem a bit tricky but would usually be found in your inbox settings. I was changed over from BT yesterday to PLUSNET for broadband and phone. And these fees arent fixed with the same scrutiny as their broadband or landline fees. If I take a broadband package from BT, can I link my existing BT email address to it? Compare broadband packages: Browse the. Long term, you should plan to register your own domain name and then you keep an email address even if you changed your ISP. 0 Kudos Share Reply PaulC1 Administrator In response to HarnedM on 18-05-2022 01:03 PM Options HI HarnedM, The BT domain costs about 6.00 per year so it is peanuts as far as I can see it. Media Enquiries. Sky: Users can keep old email address free after switching provider In a statement BT said: "If [customers] switch broadband providers, they can continue to use the BT email. They seem to suspend all accounts when there is no billable service. Continued use of any virginmedia email address including blueyonder ones requires an ongoing VM broadband contract. Then, once you have setup your new email account, you can set up forwarding on your old ISP email account to your new email address before you close it. How likely would you be to recommend finder to a friend or colleague? Featured risks from irritating pop-ups to hidden Trojans, that can scouse borrow your identity, might be published. You or any of the users linked to your account can link your email address to another BT Broadband account at any time. Reset your BT email password from BT email provider: https://www.bt.com/help/email/manage-email-account/manual-settings/i-need-to-change-or-reset-my-bt-email-password #4. 11h43, when you notify BT that you are leaving you will get an option to keep your email address either by paying 7.50pm for full access from premium email or just using basic mail which means you can only access the email from web browser and not from an app on phone, on That way you start using your newly created email address right away, informing your customers of the change of email. 07:32 PM. I have a related issue in that we upgraded our bt business broadband to bt halo broadband (fibre to property) which became active in January. How do I keep my email address if I change providers? This will give you time to email everyone in your address book to inform them of your new address and to get used to using it yourself, too. Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. In a statement sent to Express.co.uk a BT spokesperson said: "BT Broadband customers receive a free email service as part of their package. BethM, on I can't imagine that I will be able to keep my btinternet email address as I am no longer a customer of theirs.. My change over of phone and broadband went extremely smoothly and I am actually getting a slightly higher speed.