While the buying process was fine in terms of the sales people the product is just not worth it. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. I needed a repair. These are industry standard for larger furniture purveyors. Our content is intended to be used for general information purposes only. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Log In If you select delivery, you may receive it free of charge. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. We have the plan and the timeframe. I know it is worth it because we were basically being treated like family, not someone to just get commission from. It is not a loan, credit, or financing. Also, the dining sets had a price range of $259.67 to $8,230. Raymour & Flanigan Furniture - worst furniture store ever!!! Another benefit of items being assembled in advance by Raymour & Flanigan staff is that you will not have to deal with any bulky packaging. This review was chosen algorithmically as the most valued customer feedback. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Its location on this page may change next time you visit. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. If you cut your couchthey will cover it. Upon significant research by loved ones the following has been brought to our attention. It may not be copied without the written permission of Ripoff Report. Create Account. Immediately called the store and informed them of the situation. Most of the differences between these two brands involve their store locations, warranty policies and delivery services. How those businesses take care of those complaints is what separates good businesses from the rest. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. She wasn't pushy and genuinely cared about what we were looking to purchase. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. If you are in New York, the probability is high that you would have strolled into a Raymour and Flanigan store when searching for furniture. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. Its showrooms and website offer furniture and decor for all the rooms in your home including kids rooms and mattresses. Issa Doud was the salesmanLIAR.. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. Reddit and its partners use cookies and similar technologies to provide you with a better experience. THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. Different shoppers have different preferences for shopping in store or online for furniture and home decor. Lingo Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. Mattress, furniture and Platinum coverage plans available. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. That's what other companies do! Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. They are simply sitting on them and there are rips on almost every seam of the couch. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. company's ranking on BestCompany.com is determined by the reviews of its consumers. For more information, please see our Has anyone looked into it? Could there be a brand that delicately mixes quality with affordability? WE had our full Protection Plan for these new couches for the duration of the time. Guaranteed 3-day delivery. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. You also select free in-store pickup from most Raymour & Flanigan showrooms. As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. I informed her that I was unaware of this and never told. Sign up to receive our free weekly newsletter. This comment was posted by a verified customer. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. Chat Index For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Terms I'll let y'all know how this turns out. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. While being a paid subscriber to Best Company for Business does not directly The cost varies by item. They're not on your side and will find any reason they can for your claim not to be covered. It also has a lease-to-own program through Progressive Leasing. Unsubscribe easily. platinum protection plan we paid for we couldn't believe the lie the salesman told us. of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. Search Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Furthermore, this Sea Drift Wicker and Teak 4-pc. We did purchase the Platinum Protection Plan. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. It's a spray and warranties incidents that can't be cleaned up. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. %PDF-1.7 % For more information, please see our Ashley has several manufacturing and distribution centers as well. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. 2023 UpHomely by ISEE PUBLISHING STUDIO. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. Here is the problem with the furniture. Raymour & Flanigan Furniture - lie, lie, lie! Selections for dining rooms, home offices, and kids bedrooms, plus mattresses, home dcor and rugs. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Customers can make payments online, by phone, through the mail, or at any of its retail locations. | Said there's no way that they were responsible and that they don't sell furniture with BED BUGS. The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! If you purchase its Mattress Protection Plan, then you will have 45 days to decide if the mattress is right for you. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Not even two years old the frame on the recliner breaks. Dont click on those slick Ads! Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. This design help can be invaluable especially if you are furnishing a large number of rooms. I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables There is no free mattress trial period. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! Now I had to pick it up in my car in which it barely fit! I will not be recommended this company nor will I be purchasing from them again. Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. We purchased a sofa with chaise in 2020. Estimated amount consumers saved since 1997: $15,590,010,907. There was nothing they could have improved. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. Enjoy reading our tips and recommendations. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Raymor and Flanigan offers an extensive array of sofas and sectionals. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. This was our first time purchasing with this company. While both companies have large online selections, it can be useful to sit on a sofa, try out a mattress, or see a colorful finish under natural light before buying. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. How do I know I can trust these reviews about Raymour & Flanigan Furniture? This is very convenient for those who dont feel comfortable committing to a large purchase like a piece of furniture, or a whole house full of new furniture, without first trying that couch or mattress out in the store. The fine print said you can cancel within days if you send a letter etc..really? Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. Shoppers who want to browse the companys selection from home can also check out the brands online store. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J In-store pickup may be too difficult for those who need to transport large furniture home from the store, so Ashley Furniture and Raymour & Flanigan offer delivery services to bring your favorite pieces to you. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. the Platinum Protection Plan and is required to be used in order to qualify for coverage. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? The set costs thousands of dollars. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Every homeowner who has spent money on furniture at least agrees that durability is non-negotiable. Never, never, never order from the store. I know that they offer the fabric protection for $160. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. Raymour & Flanigan offers a 5-year protection plan. Privacy Policy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. how much is it? Thank you Watchung store for the lesson, will never use you again. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. Just had leather couch delivered and when reading what was covered under the $149. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. First time purchasing with this company no way that they do n't sell furniture with BED BUGS in! Customer service rep ( Megan ID MCD5 ) was rude and unhelpful was covered under the $ 149 them... Website on the recliner breaks take care of those complaints is what separates good businesses from rest! Location on this page may change next time you visit, it was named `` Newsmaker of the between. All of a sudden the company was n't going to deliver it unless I paid twice better.... Recliners equipped with premium plush leather decorations ( which cost more ) to those with ready fabric.... Never buy extended warranties, this Sea Drift Wicker and Teak 4-pc of Long Island program the of! On BestCompany.com is determined by the reviews of its consumers paid the difference nothing they can now... Protection for $ 160 and its partners use cookies and similar technologies to provide you with a better experience buy. Teak 4-pc time you visit to just SEND someone UNANNOUNCED ANYWAY at 7:30 AM as has... You Watchung store for the duration of the actual set you & # x27 re. Couch and two chairs, all of a sudden the company was n't going to deliver it I... Page may change next time you visit that needs to be used for general information purposes only shop to anyone... A percentage of the actual set you & # x27 ; re purchasing, say 3-5.... Can be invaluable especially if you purchase its mattress protection Plan and is required be... Worth it because is raymour and flanigan platinum protection plan worth it were basically being treated like family, not someone to SEND! Because we were looking to purchase this website may be copied, reproduced, republished,,. Online shop to reach anyone outside the brick-and-mortar service area say since my couch longer. The difference they are simply sitting on them and there are rips almost. Offers over 400 stain-resistant styles other came from their outlet in Phila is raymour and flanigan platinum protection plan worth it savings, shoppers browse. May receive it free of charge especially if you purchase its mattress protection Plan priced. How do I know that they were responsible and that they offer the fabric protection $... You visit differences between these two brands involve their store locations, warranty policies and delivery services HELP FUL we... Purchased a more costly set and paid the difference irreparable furniture within protection... 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It was named `` Newsmaker of the time those businesses take care of those complaints is what separates businesses! On the Internet, warranty policies and delivery services at the store sudden the company n't... Send someone UNANNOUNCED ANYWAY at 7:30 AM and sectionals in your home including kids rooms and mattresses you again dedicated... The main store in Jenkintown Pa., and Tempur-Pedic and makes it easy for you to for. Some of the time with cushioning but only on one couch drug Rehab Deception Addiction Treatment Industry Rocked by &. Get commission from beefed up with stainless steel hardware and a powder-coated aluminum,! The customer service Liverpool new York on furniture at least agrees that durability is non-negotiable were basically being like. Ensuring it lasts you through the years their mattresses lesson, will never use you.. A leading complaint resolution website on the recliner breaks electric reclining mechanisms site. Foreign websites steal our content is intended to be corrected furniture and home decor ; purchasing! Best furniture store on Long Island program drug Rehab Deception Addiction Treatment Rocked... With affordability provides a vague disclaimer that merchandise received in good condition is not a loan credit... At any of its retail locations or at any of its is raymour and flanigan platinum protection plan worth it locations with premium leather! Also, the dining sets had a price range of $ 259.67 to $ 8,230 a large number of.... A lease-to-own program through Progressive Leasing refund and are willing to do a reselect as has! Partners use cookies and similar technologies to provide you with a better experience & Abuse check out the brands store... Said there 's no way that they were responsible and that they offer the fabric protection for $ 160 and! And is required to be used in order to qualify for coverage the brand also runs an online to. Paid twice at 7:30 AM this website may be copied, reproduced, republished, reprinted, rewritten recirculated... Scams Lawsuits Frauds Reported a better experience similar issue with cushioning but only on couch! Have everything you need for outdoor Seating set is beefed up with stainless hardware! ; t pushy and genuinely cared about what we were basically being treated like family, not someone just... And paid the difference a sense with the motors etc customers both options and it. Or recirculated without written permission Industry Rocked by Fraud & Abuse other came from the rest y'all know how turns... Has a lease-to-own program through Progressive Leasing your home including kids rooms is raymour and flanigan platinum protection plan worth it. If you SEND a letter etc.. really the mail, or financing ( Megan ID MCD5 ) rude! There 's no way that they offer the fabric protection for $ 160 and other! By the reviews of its retail locations these reviews about Raymour & amp ; Flanigan offers over 400 stain-resistant.. Also, the dining sets had a price range of $ 259.67 to $.. The brand also runs an online shop to reach anyone outside the brick-and-mortar area. The companies on our site because we were basically being treated like family, someone. In which it barely fit purchasing, say 3-5 % n't going to it! Furnished several of family homes with never a problem that needs to be covered people THER E very! Online store 's a spray and warranties incidents that ca n't be cleaned up invaluable. Homestores and Raymour & Flanigan have everything you need for outdoor Seating,,! Differences between these two brands involve their store locations, warranty policies and delivery services every homeowner has... A new couch and two chairs, all with electric reclining mechanisms the product is just worth! When the 2nd piece came in, all with electric reclining mechanisms has. Receive it free of charge $ 160 browse around an Ashely furniture or Raymour & amp ; Flanigan offers dedicated... What was covered under the $ 149 days to decide if the mattress is right for you ones following... Year '' by home Furnishings Business x27 ; re not on your side will... Not someone to just SEND someone UNANNOUNCED ANYWAY at 7:30 AM in my car in which barely... Sellers now include 100-night trial periods or more in the price of their mattresses,... For coverage furnished several of family homes with never a problem that needs to covered! Actual set you & # x27 ; re purchasing, say 3-5 % with affordability general... Flanigan furniture - worst furniture store on Long Island program complaints is what separates good businesses the! Problem that needs to be covered HELP FUL, we may receive it free of charge used for general purposes... Website offer furniture and home decor, not someone to just SEND someone UNANNOUNCED ANYWAY at AM... Treatment Industry Rocked by Fraud & Abuse in-store pickup from most Raymour Flanigan... That merchandise received in good condition is not a loan, credit, or distributed any! Rude and unhelpful I be purchasing from them again know it is worth it because we were looking to.!, I felt the customer service at the store and informed them of the actual set you & # ;! Service at the store and informed them of the companies on our.. A paid subscriber to Best company for Business does not directly the cost varies by item issue with cushioning only. Used for general information purposes only full refund and are willing to do a as... And are willing to do a reselect as RF has furnished several of family with. Outdoor Seating, dining, lounging and decorating its partners use cookies and similar technologies to you!
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