If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Can a vacation rental host cancel my stay and keep my money? Warning Related to COVID-19 and Other Diseases or Illnesses. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Why is it taking so long to get a cruise refund? If you need help with any problem,please contact us through this form. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. These tickets are marked on the listing as "Zone Seating." Many tickets are accessible only through display via a mobile device. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Events may be canceled by the team, venue, performer, or promoter. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. And Discover Discover! Thats over 18 months after we bought the tickets, he says. For cancelled events, Vivid Seats will refund the purchase price (including delivery charges, less possible restocking fees), or will issue a credit for use on a future purchase, as determined in its sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller)). Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Additionally, Vivid Seats was named No. Privacy Policy and Ive written several stories about shows that kept getting postponed. So should you buy tickets for live events through Vivid Seats? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. I dug a little deeper. Thanks for your patience. Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Livid With VividHow To Demand a Vivid Seats Refund. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . What should I do? But why cant I get a refund? Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. This email will be used to sign into all New York sites. The settlement was initially agreed to between Vivid Seats and . We're your companion for live events. Wheres my airline ticket refund from GotoGate? The venue organizers must explicitly cancel the event to make you eligible for compensation. Youll also connect with other readers who want to make the world a better place. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). So you have to live in California to get your money back. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. i Our wait time is longer than normal. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Just because it never happened doesnt mean they cant get back together. The company has previously. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. You can access DoNotPay from your web browser. Photo ID or other verification may be required to accept delivery. Were always here to help. Walt Disney World Resort in Florida will remain closed until further notice. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Despite the early-season drama, its still (almost) anyones game to win. Unfortunately, no. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. 2021 Vivid Seats Ltd. All rights reserved. There was absolutely no way to talk to a human. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. What do I do if my event is cancelled? You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Orders exceeding four tickets may be split up into different rows within the requested zone or section. If your event has been postponed, tickets will be valid for the new date. Why cant I get one? If your show hasnt announced a new date yet, please hold on to your tickets. Vivid Seats: 100% Buyer Guarantee. It wasnt much of a dispute resolution. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). You can choose between a travel credit or full cash refund. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Sears couldnt deliver my appliances. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Were always here to help. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. Himberger checked this site for executive contacts but couldnt find any. I tried emailing and calling. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Each listing contains the event name, date, seat location, and price per ticket. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. This field is for validation purposes and should be left unchanged. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Sorry we couldn't be helpful. Aegean Airlines refunds one ticket but not the other. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. When will I receive my 110% Rewards Cash loyalty credit? Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. Will this be the busiest spring break ever? You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. We help fans get to more games, enjoy more laughs, and rock out at more shows. Vivid Seats respects the intellectual property of others, and we ask you to do the same. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Check out our directory. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Himbergers case is about more than a company that tries to keep your money. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. We are not always notified if a show is postponed, rescheduled or cancelled. . Credits expire on December 31, 2022. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. The company has previously lied about events being postponed, even though theyve been canceled. The two disgraced men have both been sentenced for sex crimes. Youve got some Janning to do! A full-service national event ticket marketplace. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Under these circumstances, I think a credit card dispute is absolutely fine. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. Aisle Seats . VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. For more information, see the settlement website. The AAAs rules are available at www.adr.org. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. 2021 Vivid Seats Ltd. All rights reserved. How can you get a full refund from Trainline? Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund.
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