eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. var m3_r = Math.floor(Math.random()*99999999999); If we're asked to step in to help, we may ask the buyer to return the item to you. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. In the last two cases the buyer keeps the item and gets refunded. Keep in mind that some returns can remain open for up to 35 business days. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay Money Back Guarantee covers most transactions on eBay. Enter the amount you wish to offer the buyer. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. To maintain that trust, we expect all members to treat each other with respect. You have 8 calendar days to review the return reques t and take action. Start a return. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Select. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. This is something that all eBay seller should know. You don't accept returns in your policy and the buyer changed their mind about a purchase. How to accept a return when the buyer changed their mind about a purchase. You can also use this option if you want to offer to let them exchange the item. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Both buyers and sellers must meet all applicable return requirements. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Its visible in my pictures even though I didnt see it nor did the buyer. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Carefully check the returned item before issuing a refund. You accept returns in your policy, and the buyer changed their mind about a purchase. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. 01:47 PM. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. If the buyer does not ship the return by the specified date, eBay may close the return request. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. There is no more seller protection. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? When a seller opts to 'not accept returns' it can be a benefit to buyers. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If the buyer is responsible, choose your return address from the dropdown menu. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. New comments cannot be posted and votes cannot be cast. How do people alwats confuse this. But once . If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. I was not trying to show how it 'benefit a buyer". Welcome to the Returns board! This is all true, but only for items that are REALLY Not As Described. I appreciate it. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Shopping Cart Integrations ii. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Copyright 1995-2023 eBay Inc. All Rights Reserved. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. [CDATA[ Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Select your carrier and enter the tracking number. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. My seller rating on eBay is 100% and I have had an account on eBay since 2009. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. You probably won't win, but if you don't call, the chance of you winning is ZERO. 04-18-2022 Setting up your return policy | eBay Proof that the buyer collected the item We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason.