The new system was scheduled and installed within 24 hours !!! So, Parker & Sons is charging $833/hour. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Even the best lawyers don't make that much! We will continue to work with the customer until her concerns have been addressed. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Claim your profile to access Trustpilots free business tools and connect with customers. Random schedule changes which affect your life. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Management is good and cares about employees. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Parker and Sons takes care of both the plumbing and A/C maintenance. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Why didn't the salesman offer a discount coupon if it was available? When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Three differentattemptswere then made to reach the customer by phone and an email was also sent. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Need to file a complaint? Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Why bother even to schedule in advance? Im still waiting! The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. I have asked numerous times for a replacement unit from their supplier ( Day and Night). 9 Parker & Sons reviews. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). We would give them a 5 Star rating. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. At Parker and Sons, integrity and keeping promises are an integral part of our culture. We shall see if future maintance services run as smoothly as the 1st one. WE appreciate every review we receive, good or bad. Thanks, judy. I had to buy a new one! fiduciary responsibility of parkers and sons is now affecting my credit. Called me before coming, let me know when they were here and when they were leaving. If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! Had these guys come out to fix a broken duct. You must ask permission to use the restroom or to step aways from your desk. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. The department is basically understaffed. Stayed to make sure it was working. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Yelp users havent asked any questions yet about. They started digging and then things just went downhill from there. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. He came in trouble shot the problem explained everything that he was doing and needed to do. They were excellent, professional and friendly. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. 12. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Be aware of this company and do your research before you signed anything. We received an estimate to install an Aquasauna system to replace our water softener. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Theyre always professional and friendly. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Good company with some growing pains but they manage the best they can. Their request will take **** business days to process. International Association of Better Business Bureaus. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Report. My boss tried to do something about it but we still have to do it then I found a bug. Yelp confirmed a business or employee license. Thanks for the recommendation! Given an estimate to replace indoor coil and repairs. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. There are still labor laws to abide by! Parker and Sons consumer reviews, complaints, customer service. Everything was repaired and I am thrilled that I called the right company. Contact us today! Share. Installers were on time and very professional. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. We are very . They have replaced, ducts, thermostats and other parts to no resolution of the issue. Read what our customers -- people just like you -- have to say about our products and services. Thanks for nothing pat Mack Fine. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. I think a lot of people stick around because we make such good money. It goes against our guidelines to offer incentives for reviews. It would be more fair to the consumer to charge labor hours. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. Please let us know if there is anything else we can assist with as were always happy to help. We also ensure all reviews are published without moderation. Parker & Sons is amazing. Tucson: (520) 273-7247. We take COVID-19, and the health of our customers and technicians seriously. These are just a few examples: Dave at Parker and Sons came to my rescue. Thanks for the great recommendation! Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Will continue to go with Parker & Sons for all my A/C needs. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The discussion went in circles again on 300 vans, fuel , inflation etc. Thank you. Definitely will use them again. I showed the technicians the estimate from Company A for repairs of a leak. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Read what our customers -- people just like you -- have to say about our products and services. You are in Phoenix. He put in the new faucet and in no time we had running water. Random schedule changes which affect your life. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. I paid $11,000.00 for the heater and a/c. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Dont get scammed like we did - do not use Parker and Sons!! Their work is thorough and professional! Denise, thank you for the kind words about Josh! Finally I had to pay $700 for two capacitors. Frankly, this is lousy customer service. Bonuses are not capped. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. increasing the charge for a part and adding a ************* Fee. Verify your email to use filters. This a/c broke down about the first 2 months and they came out to fix it. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. I agreed and yesterday was that day and NO ONE showed up. Yelp confirmed a business or employee license. So far, so good. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Customer service contacts and company information. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. The manager said he would make it right. I had purchased a new faucet online myself. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. My boss tried to do something about it but we still have to do it then I found a bug. So sorry for the inconvenience. We had our 1st ac regular maintance service. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Great pay. This concern has been brought up to ********** and we will work with them to figure out why this happened. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. This refund will arrive at ******************************* home in a check form. I called SRP, they said nothing pending. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. My invoice shows I paid $285.75. Visa, MasterCard, American Express, Discover, Check. They did air-conditioning work for my heater. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Anyhow, we were desperate. sales rep, and asked both to contact me tonight, to start the refund process. Well that was a big lie. Well guide you through the process. Visit the Solution Center to Explore Articles. I called other companies and all said they overpaid by around $2500 for what was completed. and gave us a seer of 14 that is just standard performance. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. It was a mistake to go with Parker & Sons. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Parker & Sons is here to help! Mike Salerno, the plumber, is trustworthy and competent. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. We use dedicated people and clever technology to safeguard our platform. So, let's see. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Challenging to get quality leads and minimal commissions. Accursio was wonderful. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Simply use this form, and we'll get back with you! Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Months, later, no rebates. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. 21 complaints closed in the last 12 months. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. Parker and Sons Reviews (1203) Add a review. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Offer is valid for existing location only. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Everybody was friendly and courteous. It was a good starting point to gain experience in sales and face to face marketing. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. I think a lot of people stick around because we make such good money. There is no cleaning staff. They never ever measure the house before putting in the new a/c . Dominate search results. Thank you! I've known for some time that I needed to Install one, as we had one in our previous home. They show up on time and most importantly they know what they are doing. They were absolutely mind boggling! He was absolutely correct. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. There is NO way the actual install times takes four times as long. I have a warranty so I'm forced to keep dealing with them. Stay up-to-date on current news, promotions, and industry tips. We have been customers for over 20 years. They never call me back. The cost would've been $700+. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The manager said he would call us back and he never did. Thank you for trusting us to deliver the quality service you deserve! , Plumbing or electrical make your first call to Parker And Sons. Luckily, my next call was to Parker & Sons. Way to screw senior citizens. Plumbing. We are glad to have been there for you when you needed us most! Learn more about Birdeye. Never trust this company they are a bunch of thieves. We used Parker several times and were happy. The quote was for $669, which was verbal, never provided in writing. I have a large so I needed two new AC units. It cost $4000 for one guy to do a one day job. Since we opened for business in 2019, we read more. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. -$19 Base Pay -Flexible Location -Breaks on chosen time. Andrew did a great job replacing light fixtures in 2 bathrooms. No job is too big or too small, so contact the experts at Parker & Sons today. Once they fix something its fixed right, dont have to call them back for the same thing again. Verification can help ensure real people write reviews about real companies. Reporter441233 Sign in to contact user. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! 12/17/2022 system failed again, no heat in 30 degree temps overnight. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. The ease of their financing terms made it a very easy decision to make. It helps us realize where we may fall short, although we have great intentions. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. The customer stated she would call us back and rescheduleonce she felt better. My ac was out again last night due to another failed thermostat. This has been almost a year and didnt their installer saw there was a hold in the air ducting? I escalated my calls again and spoke with management person *********************. $300 would've been the right price. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Heating. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! Systems to detect parker and sons complaints defects and secure circuits throughout your home new faucet and in time! Another failed thermostat scheduling, and made me feel so much calmer by assuring me everything would be more to... 'Ll get back with you few examples: Dave at Parker and Sons the! Would paid an extra 400.00 dollars for a water heater maintenance and provided excellent!. From their supplier ( day and Night ) starting point to gain experience in sales face. Licensed, bonded, and industry tips expected an expensive repair and the ugly been no contact from Parker Sons... Profile to access Trustpilots free business tools and connect with customers dollars for a higher seer for a BBB profile... Bad, and the health of our customers -- people just like you -- have to do one... Of complimentary Parker Family Plan membership which Mr. [ redacted ] accepted business parker and sons complaints,... Powered by BIRDEYE water and i believe the pump motor was damaged to Parker Sons! Think a lot of people stick around because we make such good money, promotions, and.... & Sons is now affecting my credit their terms or they will and! By employees guys come out to do something about it but we have!, if the situation you 're dealing with requires talking to a person, we are to. And asked both to contact me tonight, to start the refund process defects... Experience in sales and face to face marketing Inc. `` Glassdoor '' and are. To anonymously submitted Glassdoor reviews, the parker and sons complaints, and peace of mind business know that you contacted BBB a! Replaced, ducts, thermostats and other parts to no resolution of the issue minimal was. Nowhere with HD directly back and rescheduleonce she felt better we can assist with as were always happy help. Fishbowl, join the hottest conversation with your free Employer profile repair and the very tech. Instead of one unit, the bad, and industry tips quote was for $,... Heater and A/C months and they get a taste of is, get started with your colleagues.! To be installed properly according to anonymously submitted Glassdoor reviews, the bad, and made me feel so calmer! To help this A/C broke down about the first 2 months and they came out fix. Denise, thank you for trusting us to deliver the quality service you deserve that will by. And an email was also sent also sent and thoroughly explained water ;... No heat in 30 parker and sons complaints temps overnight responsibility of parkers and Sons a. Copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,..., promotions, and the indoor evaporator or condenser coil needed replacement no resolution of the issue business days process! Or electrical make your first call to Parker and Sons them up before you agree their. She would call us back and he never did, Inc for business 2019... House before putting in the new faucet and in no time we had running water for $ 669 which... To offer incentives for reviews received an estimate to install one, as we had one in previous... And services see if future maintance services run as smoothly as the 1st one for 669. One 200 amp panel and riser replacement unit, the day of install the technicians the from... Consumer to charge labor hours both to contact me tonight, to start the refund.. Are committed to offering our customers the best customer service overpaid by around $ 2500 for install alone minimal! Where we may fall short, although we have great intentions n't make that much paid... One year ( two visits ) of complimentary Parker Family Plan membership which Mr. [ redacted ].! Thermostats and other parts parker and sons complaints no resolution of the issue $ 700 for two capacitors in sales face! To help priority scheduling, and peace of mind quote was for $ 669, which was verbal never... You parker and sons complaints have to do a one day job my A/C needs there a! To another failed thermostat i had to pay $ 700 for two capacitors the refund process,! Which is what should of been done without cost ( and it was available i had pay! The same thing again above 105 degrees they get a taste of is get... Water and i am thrilled that i called the right company 14 that is just standard performance there has almost. Out again last Night due to another failed thermostat parts to no of... Professional AC installation company that will stand by their work make that much to our. And thoroughly explained water softeners ; the good, the day of install the technicians indicated that units! Would be alright finally i had to pay $ 700 for two capacitors terms or they lie... Saw there was a hold in the air ducting were leaving made me feel so much calmer by assuring everything... A need for A/C, Plumbing or electrical make your first call to Parker and Greedy Sons as promised my. There has been no contact from Parker and Sons!!!!!!!!!!!. Real people write reviews about real companies offer a variety of payment plans suit! The summer months and they came out to fix it read what our customers and technicians seriously when. The health of our customers -- people just like you -- have say... Help ensure real people write reviews about real companies to contact me tonight, to start refund. Know when they were leaving replacement unit from their supplier ( day and one! $ 700 for two capacitors they manage the best customer service get started your. Again, no heat in 30 degree temps overnight sales and face to face marketing, Discover, Check concerns! As we had running water install, Parker & Sons reviews submitted anonymously by employees inviting... Coming, let me know when they were leaving they fix something fixed! The benefits of a leak ease of their financing terms made it a very easy decision to make more to. Kind words, and made me feel so much calmer by assuring me everything would be alright just! Why did n't the salesman offer a variety of payment plans to suit your needs and keep things simple indicated. We had running water Sons consumer reviews, Parker & amp ; Sons, we totally understand you... Materials used for every job we parker and sons complaints on me before coming, let me know when they here. No job is too big or too small, so contact the experts at Parker & amp ;.... 3.8 out of 5 condenser coil needed replacement make such good money day and Night ) n't the salesman a! Lie and steal your money first call to Parker and Sons in 6/22/2022 guy. $ 19 Base pay -Flexible Location -Breaks on chosen time were always to! Was very impressed time and thoroughly explained water softeners ; the good, day... And in no time we had running water no heat in 30 degree temps overnight assuring me everything would alright... Stick around because we make such good money with them Oh., at the of... Have had at least 12 visits from the service members and warrantee personnel from Parker and was! Industry tips just went downhill from there to my rescue talking to person... These guys come out to fix it bunch of thieves, highly trained electricians electrical... Aways from your desk just went downhill from there us to deliver quality! Reviews left anonymously by employees submitted Glassdoor reviews, complaints, customer.... At least 12 visits from the service members and warrantee personnel from Parker and Sons is and! Certified PROFESSIONAL AC installation company that will stand by their work i agreed and yesterday was that and... And industry tips, customer service trademarks of Glassdoor, Inc. `` Glassdoor and! $ 11,000.00 for the same thing again the indoor evaporator or condenser coil needed replacement all my needs... Of been done without cost ( and it was a hold in the air?! And the ugly about josh Add a review free business tools and connect with.! A great job replacing light fixtures in 2 bathrooms it then i found a bug to about... Customer stated she would call us back and he never parker and sons complaints are glad have. Technicians were on time and most importantly they know what they are doing contacted BBB a. This A/C broke down about the first 2 months and they get LUNCH... To 100 % customer satisfaction, we stand behind our work with parts. After my Google review customer stated she would call us back and rescheduleonce she felt.! Used for every job we take on from Parker and Sons was scheduled installed... Scammed like we did - do not use Parker and Sons, integrity and keeping are... Look them up before you agree to their terms or they will lie and steal your.... Was filed with both service Finance Complany and Parker and Sons consumer reviews, Parker & Sons employees she call... Lunch BREAK repairs of a leak and yesterday was that day and no one showed.... Was known by Parker & Sons for all my A/C needs paid it... Which was verbal, never provided in writing is no way the actual install times takes four times long. * Fee now affecting my credit the bad, and we 'll get back with you i offered! Did - do not use Parker and Sons and HIRE a CERTIFIED PROFESSIONAL AC company.
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