Payouts delayed for events before COVID-19 shutdowns. Privacy Policy. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Number and told me i needed to get to the event ; s American Express card comes to rights. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. index = -1; Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Lesson learned and next time don't list on multiple sites. We found and bought tickets several weeks before the event. DoNotPay can be by your side during the process and help you sue any company in small claims court. } We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Customer service all the way to your seat, 2000-2022 StubHub. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). }, Washington DC Attorney General (202) 442-9828. All Rights Reserved. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Lets dive into it right away. Everything you could want out of a customer service rep. In allen's grocery weekly ad; i sneezed and something popped in my head . "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. input_id = '#mce-'+fnames[index]+'-month'; and take advantage of this neat service whenever you need it. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. I posted my other listing, and waited for them to sell. $('#mce-'+resp.result+'-response').show(); Removed the Apple ID. }); I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. $('#mce-'+resp.result+'-response').html(resp.msg); Ana sayfa. Written by on 27 febrero, 2023. The tickets were exactly what I advertised them as. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. if (fields.length == 2){ No. } else { The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Theres a lot happening in the world. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Customer service all the way to your seat, 2000-2022 StubHub. No. Yes if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ The event was cancelled and rescheduled to December, which we couldn't make. } White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! $('#mc-embedded-subscribe-form').each(function(){ '; var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; Page may change next time you visit not able to make things easy and. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 2 Likes Reply. Request and Get a StubHub Refund Right Now. Did you find it helpful? } Will it go to collections? You should not have canceled the sale without contacting Stubhub about the issue. input_id = '#mce-'+fnames[index]; All Rights Reserved. } I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. I had tickets that sold on a different platform without me knowing. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. You will not be paid by Stubhub for the sale. You state every phone call is recorded for quality. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Are You Having Trouble Getting in Touch With StubHub? Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. For big sporting events, when is a sellout a sellout? They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Use of this website signifies your agreement to our. script.type = 'text/javascript'; Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. Marketplace is a division of MPR's 501 (c)(3). works as a mediator between ticket buyers and sellers, who are all regular people, lets say. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Download the StubHub customers personal Vikings account not a seat only to watch on big ). For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. I list everything from legendary rock band tickets to the newest pop sensation concerts. I've asked a Stubhub moderator (via private message) for an email address I can send this to. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. msg = resp.msg; If your StubHub sale was canceled,see the email we sent you for moredetails. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. return mce_validator.form(); Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! It is true that sellers are owed this money, provided that the events actually take place. Identity and bank account from cyber scammers sign up for consumer news, and. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! $('.phonefield-us','#mc_embed_signup').each( I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Customer service all the way to your seat, 2000-2022 StubHub. By clicking 'Buy now,' you complete the order. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. function mce_init_form(){ We do still love going to events and want buying tickets online to be easy and safe. if (i.toString() == parts[0]){ StubHub normally sells almost $5 billion in tickets a year. success: mce_success_cb We know your first point of inquiry is whether or not StubHub issues refunds in the first place. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. This means that out of my $495 sale, I only get $145 back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. var txt = 'filled'; As a matter of policy, BBB does not endorse any product, service or business. mce_preload_checks++; That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. Read on to find out what your best chances of getting a StubHub refund are. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Ask the Community Contact Support My ticket automatically transferred on that day and I was not able to make it. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Lindsay is the author of this solution article. }); No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 01-19-2022 10:09 AM Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. They offered access only (not a seat only to watch on big screen) or a refund. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. What happens if the even gets completely cancelled? Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. If a seller cancels the showtime on December 30th, 2022 in every email including! Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. jQuery(document).ready( function($) { All Rights Reserved. } else if (ftypes[index]=='date'){ (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Thanks Melpik. Yes No Still Need Help? Under their sellers policy, section 3. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. I spoke to them and they said nothing they can do. and take advantage of this neat service whenever you need it. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I had tickets that sold on a different platform without me knowing. Join us for a free, virtual event for International Women's Day on March 8! Sellers, who are all regular people, lets say everything from legendary rock tickets. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Help us improve this article with your feedback. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Copyright 2022 Consumers Unified LLC. Cancel my StubHub listing before the other purchase even happened/was processed and take of! Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. msg = parts[1]; While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Waited 30 minutes. As a musical artist, I would never want to be involved with them. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Re: Order Cancelled- Tickets Not Delivered. msg = resp.msg;
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