Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. 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Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Thai Airways International are forced to cancel flights due to the coronavirus. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. These cookies do not store any personal information. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. After 01st of July the flight will be operating three days a week. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. By clicking Accept, you consent to the use of ALL the cookies. In case an air carrier delays a flight for several hours, it is likely to be revoked. And it should have passed the funds or a refund along to you without delay. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. But opting out of some of these cookies may affect your browsing experience. Hi Guest, join in the discussion on The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Click on the My booking feature in the Manage section.3. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. This category only includes cookies that ensures basic functionalities and security features of the website. From. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. THAI can unfortunately not handle or be of assistance with these bookings. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. The . It also expressed concern about the airline incurring further debt. Login now. Jennie Barber was awarded a full refund of 2,523.42 to cover the . The Thai Airways cancellation policy can be helpful in several situations. Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. expand_more. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. It's more the lack of communication which irritates. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. Thailand threw a tourism party. Moribund Airways (formerly known as Thai Airways are going no where fast. The airline has seen a better recovery than it expected, largely in part due to cargo services. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. Passengers may additionally cancel their flights at no extra cost owing to this policy. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. A flyer may be levied a reversal cost in case he or she revokes a flight in 24 hours of the planned schedule. From . Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). We also use third-party cookies that help us analyze and understand how you use this website. However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. On Thai Airways, partial reversals are not possible. Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who 3. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. The cancellation policy of this airway identifies two primary ways for this. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. He is a sub editor with the Thai Examiner news website since it began in 2015. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Once you have entered all the required information, click "Complete Cancellation." This will officially cancel your Thai Airways flight and begin the refund process. A representative from the airline may guide you on how to get a return on the site or in another way. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. Select the Cancel option to make the process ahead. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. A week went by without any response and today i . THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. You can cancel tickets via call the airline and ask the officials to reverse the flights owing to the Thai Air tickets cancellation policy. 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With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Once a booking has been displayed, the procedure will go ahead. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. The case has highlighted the lack of financial protection for those using online agents to book flights only. In 2017, the airline lost US$67.2 million. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). The airline has promised to refund customers within six. THAI Airways. Several flights on THAIs flight map have been forced to cancel. 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